At TreviPay, we believe loyalty begins at the payment.
Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.
With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

TreviPay

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accounts-receivable

TreviPay is a leader in the B2B payment solutions industry, providing an innovative platform for trade credit, accounts receivable collections, and fraud & risk management. Specializing in transforming the order-to-cash process, TreviPay's services are designed to enhance businesses' financial performance by offering a wide array of payment methods and collection options tailored to optimize cash flow. Trusted by top brands in manufacturing, retail, and travel, TreviPay also supports digital transformation and international expansion through its A/R automation solutions. With a history spanning over 40 years, TreviPay continues to revolutionize the B2B payments landscape with its fintech innovations.

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.  

• Meet or exceed all criteria and expectations of a CARS I
• Establish and maintain relationships with strategic customers
• Communicate directly and regularly with TreviPays’ client regarding key client customers
• Subject Matter Expert in AR and/or fluent in multiple AR programs/systems
• De-escalate challenging customers, clients or merchants.
• Provide primary support for escalated inquiries from internal and external customers
• Recognize and resolve complex issues quickly, conducting research and analysis as necessary to solve outstanding receivable balances
• Assist with training and mentoring Accounts Receivables Specialists
• Tactfully navigate challenging conversations while adapting to various communication styles
• Minimal travel to customer locations as needed to build and maintain relationships
• Required to exceed the expectations for department metrics, program Service Level Agreements and department Service Level Standards
• Illustrate initiative; proactively contact customers and merchants to address, identify and determine the root cause of issues
• Ability to act as a shift point of contact providing direction to the team while ensuring appropriate coverage is met
• Serve as a leader for TreviPay policies/procedures
• Maintain existing process and procedure documentation to ensure documents are always current.
• Assist in creating documentation for new processes and procedures
• Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others
• Help create a culture of excellence by exceeding expectations for metrics and SLAS; providing ongoing learning sessions and collaborating with team and Leadership
• Provide assistance to internal departments to address program challenges impacting clients, merchants and customers, including after hours on call issues and incident management
• Proactively identify process enhancements that will improve department results and efficiencies
• Conduct testing and QA of the system including escalating system defects ensuring resolution
• Assist Leadership team in completing Receivable tasks for new program implementations.

Bilingual, Dutch/English Accounts Receivable Specialist II

Self-motivated Accounts Receivable Specialist facilitating B2B payments and customer inquiries. Collaborating with internal teams and maintaining client relationships in a hybrid work environment.

learning-and-development

• Design and develop learning Materials for in-person classroom, virtual, and hybrid formats
• Use eLearning authoring tools to build learning experiences that include assessments, interactive activities, animated videos, graphics and images, and text-based content.
• Analyze and apply trends and best practices in learning technologies and instructional design.
• Provide exercises and activities that enhance the learning process and follow adult learning principles.
• Gather evaluation data from L&D training and design effective surveys to evaluate the effectiveness of training programs and provide metrics and analysis to leadership and or stakeholders.
• Provides analytical support for the design and development of training curriculum, learning strategies, educational policies, or courseware standards.
• Provide strategic and day-to-day guidance for curriculum development (eLearning and instructor-led), facilitator development, organization, and knowledge management.
• Utilize knowledge of industry best practices to improve upon existing training methods.
• Advise on authoring tools and cost expectations. 
• Coordinate development efforts to obtain content and timely reviews from stakeholders and subject matter experts.
• Facilitate training sessions, workshops, and learning events for diverse audiences, ensuring high levels of engagement and knowledge transfer

Instructional Designer

Instructional Designer at TreviPay developing learning materials for diverse formats in B2B payments. Collaborating with team members to enhance learning consistency and effectiveness in a hybrid environment.

• Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
• Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
• Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries
• Meet/exceed departmental KPI's (past-due rate, 60+%)
• Demonstrate the ability to meet/exceed both quality and productivity performance expectations
• Respond to customer/client inquiries in an accurate and timely manner
• Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
• Demonstrate the ability to solve for root cause, helping to set customers up for future success
• Work on a variety of collections and AR duties within B2B programs and interact with internal teams, external clients, customers and merchants

Client Accounts Receivable Specialist I

Client Accounts Receivable Specialist executing B2B collections and managing invoices at TreviPay payments network

customer-support

• Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers
• Promote a culture of continuous improvement by studying, evaluating, re-designing and documenting processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Oversee incoming and outgoing communications to ensure timely, accurate and professional responses
• Set, monitor and frequently review team goals and metrics
• Meet regularly with each team member to review metrics, provide feedback and coaching, and address concerns
• Recognize potential system defects and escalate internally when appropriate
• Handle escalated situations and act urgently when necessary
• Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions, and developing training documentation
• Manage client relationships by providing top level support
• Energize and motivate the team through strong leadership, clear communication and by setting a positive and professional example
• Perform other general duties as assigned

Customer Support Supervisor

Lead and coach customer support team for TreviPay's B2B payments; improve processes, handle escalations, and manage client relationships.

data-analyst

• Maintain analytics systems that simplify complex data problems into actionable insights
• Translate business requirements into technical data queries and reporting solutions
• Engage as a consulting partner for the lifecycle of data-driven projects, decision support, and maintain strong relationships across departments
• Create and maintain interactive data visualizations using multiple data sources, helping decision-makers understand key metrics and KPIs
• Document processes, methodologies, and data definitions to ensure data integrity and consistency
• Contribute to improving data quality, governance, and reporting standards

Data Analyst II

Build analytics, SQL queries and visualizations to support decision-making for TreviPay's global B2B payments. Maintain data quality, documentation, and cross-functional reporting.

qa-engineer

• Own and define test strategies for stories, features, and team deliverables
• Provide guidance on testing patterns, frameworks, and best practices across teams
• Contribute to enterprise QA initiatives and roadmap planning
• Lead automation code reviews, identify risks, and drive continuous improvements
• Apply advanced skills in test strategy, planning, and automation frameworks
• Troubleshoot complex system issues, integrating testing solutions across technologies
• Partner with Product, Engineering, and cross-functional teams to ensure high-quality outcomes
• Mentor junior and mid-level test engineers, fostering a culture of continuous learning

Senior Test Engineer

Senior Test Engineer defining enterprise QA strategies and automation at TreviPay, a global B2B payments provider. Lead test architecture, automation, and mentoring across teams.

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

TreviPay

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