Platform Support Specialist in Connect Platform team at CFC, enhancing digital broker experience through proactive engagement.
TS
Hybrid Customer Experience Specialist III, Supply Chain and Procurement
Posted last month
About the role
- Customer Account Specialist supporting equipment program at Thermo Fisher Scientific. Collaborating with customers and sales teams for effective reporting, training, and supplier negotiations.
Responsibilities
- Support the equipment program, perform the varied activities associated with product sourcing and part number creation
- Provide tactical customer team support
- Work directly with customers and the commercial sales team who support them
- Provide timely and accurate responses to end users, provide outstanding overall service to the customer community
- Act as liaisons with suppliers and internal teams on the customer’s behalf to resolve questions, issues and acquire customer-specific pricing
- Provide customer data analysis and reporting upon request while working with internal teams to support customer needs, including training and responding to questions and issues concerning customer system interfaces
- Engage in cross-functional collaboration between customers, Sales, suppliers, AR, AP, and Finance to make the best decision available
- Support of customer specific projects
Requirements
- Bachelor’s degree
- 3+ years of meaningful work experience either in customer service or project management
- Experience using Microsoft Office (Excel, Word, PowerPoint), IBM Mainframe, IBM Cognos, PowerBI, Smartsheet
Benefits
- None
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