Customer Retention Specialist in Toronto handling billing inquiries for Jobber customers. Engaging with customers to enhance their subscription experience and drive retention efforts.
About the role
- Customer Retention Specialist responsible for re-engaging merchants for Teya, a payment service provider. Focused on consultative relationships to support small businesses in Hungary.
Responsibilities
- Inbound and outbound calls, in accordance with business needs,
- Design, develop and implement new retention strategies,
- Become an expert in Teya’s pricing strategies & models,
- Preventing merchants from ending the relationship with Teya through a consultative and education-led approaches,
- Capturing the reasons why we haven’t been able to retain the relationship and merchants’ challenges to share with the wider business.
Requirements
- 1-2 years’ experience in a similar role, previous experience working in a customer-facing position,
- You’ll be a self-starter full of new ideas who takes a proactive approach to their work,
- A true team player who brings a lot of energy while maintaining an empathetic and compassionate approach to your work,
- Demonstrated experience working with a high volume of calls either within an inbound or outbound environment,
- Experience working within a fast-paced, target driven sales environment,
- Previous experience with Zendesk & Hubspot or other CRM systems desired,
- Strong verbal and written communication skills in both Hungarian and English.
Benefits
- AYCM Sporting Pass with access to hundreds of sports facilities across the country;
- Office snacks every day;
- Meal Voucher;
- Monthly Travel Pass;
- Health Insurance;
- Friendly, comfortable and informal office environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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