Customer Retention Specialist responsible for re - engaging merchants for Teya, a payment service provider. Focused on consultative relationships to support small businesses in Hungary.
About the role
- Customer Retention Specialist in Toronto handling billing inquiries for Jobber customers. Engaging with customers to enhance their subscription experience and drive retention efforts.
Responsibilities
- Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards
- Lead confident, value-driven conversations with customers considering cancellation or downgrade, identifying solutions that drive retention and long-term success
- Use a consultative approach to understand root causes and influence positive customer outcomes
- Proactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolution
- Partner with cross-functional teams to share trends and insights that improve customer experience and reduce churn
- Adapt quickly to evolving processes, tools, and product updates in a growing environment
Requirements
- A track record of thriving in high-volume, customer-facing environments
- The ability to influence outcomes
- Strong verbal and written communication skills
- A results-driven mindset
- Resilience and composure
- Strong problem-solving ability
- Adaptability in a growth environment
- Reliability and accountability
- Confidence with technology
Benefits
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
- Matching in RRSP, TFSA or FHSA
- Stock options
- Dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Retention Specialist handling customer inquiries and payment plans at APCO. Promoting customer retention through effective communication and administrative support.
Customer Retention Specialist managing client relationships for Complyworks in Quebec. Ensuring customer satisfaction and demonstrating value in compliance solutions through effective communication.
Senior Loyalty and Retention Manager at mammaly directing subscription growth strategies. Focusing on subscriber experience, retention, LTV, and MRR in a pet supplement startup.
Asset Retention Specialist responsible for maintaining canceled loans and providing legendary service to Agents and Brokers. Collaborating with new associates and managing relationships with qualified agencies.
Customer Retention Agent at Life Protect 24/7 providing support and educating customers about medical alert devices. Selling and maintaining customer relationships to enhance retention efforts.
Customer Retention Manager focusing on customer retention initiatives with Black Horse and Transport. Developing B2B and B2C strategies for improving customer loyalty and experiences.
Retention Specialist enhancing customer retention for digital banking company. Engaging with SMEs planning to terminate services to win them back.
Customer Retention Team Lead elevating guest experience while leading Senior Guest Relations Managers at hospitality startup. Focused on operational excellence and guest satisfaction in multiple portfolios.
Business Retention Associate at Wolters Kluwer focusing on customer retention and satisfaction through proactive relationship management and data - driven strategies.