Senior Loyalty and Retention Manager at mammaly directing subscription growth strategies. Focusing on subscriber experience, retention, LTV, and MRR in a pet supplement startup.
About the role
- Customer Retention Specialist managing client relationships for Complyworks in Quebec. Ensuring customer satisfaction and demonstrating value in compliance solutions through effective communication.
Responsibilities
- Manage incoming calls and emails related to renewals and negotiations, using effective negotiation techniques to create win-win outcomes.
- Identify upsell and cross-sell opportunities to increase revenue and customer engagement.
- Handle escalations with internal and external partners as needed.
- Implement strategies and recommendations aimed at retaining customers and maintaining mutually beneficial relationships.
- Use consultative selling techniques to identify customer needs and recommend the best-fit solutions to increase revenue and engagement.
Requirements
- Bilingual in French and English required.
- Minimum of 2 years' experience in sales and/or renewals roles.
- Experience in both prospecting (hunting) and account management (farming) in a dynamic work environment.
- Proven track record of success in customer retention.
- Proficiency with MS Dynamics 365, Odoo or another CRM, as well as the MS365 suite.
Benefits
- We offer a hybrid work policy.
- Integrated mental health and wellness support.
- Vacation — starting at 3 weeks.
- Wellness days and an annual volunteer day — extra time to take care of yourself or give back to your community.
- Comprehensive medical and dental coverage.
- Company-wide year-end shutdown to allow you to rest and recharge.
- Access to LinkedIn Learning for upskilling and professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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