Global Customer Success & Retention Manager at Progyny Global ensuring strong client relationships and satisfaction. Responsible for onboarding, engagement, and performance monitoring for employer clients in Berlin.
About the role
- Retention Specialist enhancing customer retention for digital banking company. Engaging with SMEs planning to terminate services to win them back.
Responsibilities
- Prevent cancellation intentions by delivering an outstanding customer experience
- Strong negotiation skills
- Handle customer inquiries and ensure the highest level of customer satisfaction
- Cross- and up-selling to further develop customer relationships
- Prepare comprehensive proposals, send and follow up on offers, negotiate contracts and close deals
- Direct contact with our customers via inbound and outbound calls, as well as emails
- Create clear, traceable documentation in our leading IT systems SAP and Salesforce
- Work according to monthly performance metrics and targets
Requirements
- Completed vocational training in business or a service-oriented field
- Experience and proven success in a customer retention and/or sales role, preferably within FinTech, telecommunications, media, insurance, or hospitality
- Resilience and a high degree of self-motivation and reliability
- Experience handling customer complaints
- Strong interpersonal and communication skills
- Excellent written and verbal communication skills
- Very good German and good English skills, both written and spoken
Benefits
- Attractive salary and an overall competitive package
- Well-structured on-the-job training and ongoing support from your manager
- Hybrid working model & flexible working hours
- Company bike program (JobRad)
- Subsidy for home office setup
- Equipment for the role (laptop)
- Voluntary pension plan
- Employee referral bonuses for recommending new team members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Loyalty Specialist for Zippy Shell handling sales retention through customer communication. Analyzing cancellation requests to negotiate and retain customer loyalty in a call center environment.
Lead the full retention funnel: design lifecycle campaigns, automated email and in - app journeys, and run experiments. Use quantitative and qualitative analysis to identify churn drivers and collaborate cross - functionally to improve product adoption and long - term retention.
(Senior) CRM & Retention Manager:in at buah focusing on innovative retention strategies in the snack market. Overseeing retention metrics, CRM campaigns, and strategic growth initiatives.
Retention Specialist at Culligan Quench handling cancellation requests and preventing churn. Collaborating with internal teams to strengthen customer retention in a hybrid work environment.
Client Retention Specialist supporting customers of TD Merchant Solutions by providing expert guidance and legendary experiences. Delivering solutions through inbound and outbound service interactions in a hybrid work environment.
Customer Retention Executive improving client relationships and reducing churn for small business accounting services. Engage with clients, analyse usage patterns, and collaborate with internal teams for effective solutions.
Marketing Specialist managing successful sales and renewals of health insurance accounts. Responsible for executing marketing plans, developing proposals, and maintaining relationships within assigned territory.
Customer Loyalty & Community Builder at Qonto enhancing brand attachment for French customers to foster advocacy and community. Collaborates across teams to create impactful customer experiences.
Customer Success Analyst managing client relationships and driving post - sale strategy for Farmácias APP. Utilizing CRM and data analytics for effective client management and retention strategies.