Customer Retention Specialist managing client relationships for Complyworks in Quebec. Ensuring customer satisfaction and demonstrating value in compliance solutions through effective communication.
About the role
- Retention Specialist enhancing customer retention for digital banking company. Engaging with SMEs planning to terminate services to win them back.
Responsibilities
- Prevent cancellation intentions by delivering an outstanding customer experience
- Strong negotiation skills
- Handle customer inquiries and ensure the highest level of customer satisfaction
- Cross- and up-selling to further develop customer relationships
- Prepare comprehensive proposals, send and follow up on offers, negotiate contracts and close deals
- Direct contact with our customers via inbound and outbound calls, as well as emails
- Create clear, traceable documentation in our leading IT systems SAP and Salesforce
- Work according to monthly performance metrics and targets
Requirements
- Completed vocational training in business or a service-oriented field
- Experience and proven success in a customer retention and/or sales role, preferably within FinTech, telecommunications, media, insurance, or hospitality
- Resilience and a high degree of self-motivation and reliability
- Experience handling customer complaints
- Strong interpersonal and communication skills
- Excellent written and verbal communication skills
- Very good German and good English skills, both written and spoken
Benefits
- Attractive salary and an overall competitive package
- Well-structured on-the-job training and ongoing support from your manager
- Hybrid working model & flexible working hours
- Company bike program (JobRad)
- Subsidy for home office setup
- Equipment for the role (laptop)
- Voluntary pension plan
- Employee referral bonuses for recommending new team members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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