Global Customer Success & Retention Manager at Progyny Global ensuring strong client relationships and satisfaction. Responsible for onboarding, engagement, and performance monitoring for employer clients in Berlin.
About the role
- Customer Retention Agent at Life Protect 24/7 providing support and educating customers about medical alert devices. Selling and maintaining customer relationships to enhance retention efforts.
Responsibilities
- Provide inbound sales support to customers
- Educate existing customers about the importance of keeping products
- Build rapport and establish relationships with customers
- Listen to customer needs and provide solutions
- Participate in training programs to develop sales skills
- Meet performance goals and objectives
Requirements
- Must be at least 18 years of age
- High school diploma or equivalent
- Sales experience and/or call center environment experience
- Strong communication skills (verbal, written, and interpersonal)
- A customer-focused approach with adaptability to new situations
- Ability to multitask, prioritize, and manage time
- Motivation, and desire to achieve powered by YOU!
Benefits
- Competitive Pay: Hourly plus commission
- Weekly Pay
- Paid Training
- Full-Time Training: Monday-Friday 4pm-10pm
- Paid OT on Saturdays
- Paid Time Off
- Medical, Dental, Vision, AD&D, and Life Insurance
- HSA Options
- 401k with Company Match
- Employee Development Program
- Employee Product Discount
- Beautiful Call Center Work Space
- Convenient access to walking trails and Norfolk Premium Outlets
- Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance
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