Customer Service Director leading North America operations for the Pneumatics Platform. Overseeing team cooperation and enhancing customer service strategies across multiple sites.
About the role
- Customer Service Specialist providing support for Video Teleconferencing technology to Defence customers. Ensuring exceptional service delivery and resolving technical challenges in Canberra or Sydney.
Responsibilities
- Be the go-to expert for VTC hardware/software setup, troubleshooting, and maintenance.
- Own the end-to-end customer experience—from logging requests to resolution.
- Collaborate across Telstra teams and third-party suppliers to meet service levels.
- Keep customers informed with clear, timely updates.
- Champion Telstra’s values and safety standards in every interaction.
Requirements
- NV2 Security Clearance (essential)
- ITIL knowledge and relevant ICT qualifications (highly desirable).
- Adaptability in fast-changing environments.
- Accountability and ownership of outcomes.
- Passion for exceeding customer expectations.
- Commitment to health, safety, and environmental standards.
- Strong troubleshooting, problem-solving, and communication skills.
- Basic troubleshooting – able to assist users with common technical issues (e.g., connectivity, login problems, audio/video setup
- Experience in AV/VC technical environments and customer service or service desk roles (desirable)
- Familiarity with tools like CISCO TMS, PEXIP, Polycom Clarity Manager (desirable).
Benefits
- Performance-related pay
- Access to thousands of learning programs so you can level-up
- Global presence across 22 countries; opportunities to work where we do business.
- Purchased annual leave scheme
- Additional Telstra day off
- Additional 30% off Telstra products and services
- Toolkit provided (laptop + mobile phone + plan paid for)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
Junior Customer Service Representative at ZURU, an international toy company providing customer support and managing order processes.
Sales Support Specialist at AirLife facilitating the sales process and supporting product managers. Engaging with various stakeholders while developing product knowledge.
Customer Service Representative responsibilities include managing inquiries via phone, email, and chat in a fun - forward culture. Requires experience in customer service, particularly in call center environments.
Customer Care Representative handling day - to - day customer queries and administrative activities for Pinnacle Propane in Oklahoma City. Requires effective communication and proficiency in Microsoft Office.
Customer Service Representative coordinating client requests and proposals for Vomela Companies. Responsible for documentation, order processing, and customer interactions across various business units.
Customer Service Representative handling client orders, ensuring product availability, and providing administrative support in Montréal, Canada. Requires bilingualism in French and English.
Customer Service Representative managing inquiries related to digital solutions at ALEX & GROSS. Collaborating with teams to enhance customer satisfaction with SAP, IBM, and Telekom.
German Speaking Customer Service Representative handling customer inquiries in Yerevan. Engaging with customers through various channels and maintaining customer data for a global company.