Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
About the role
- Call Center Agent providing empathetic support to clients and facilitating repayment agreements. Working in a hybrid environment with structured training and shift scheduling.
Responsibilities
- Empathische Telefonate mit Schuldner*innen führen
- Tragfähige Zahlungsvereinbarungen finden
- Kommunikationsstärke nutzen zur Lösungssuche
- Ruhe bewahren in herausfordernden Gesprächen
- Arbeiten im fließenden Schichtsystem
- Mindestens 2-3 Tage pro Woche im Office nach der Einarbeitung
Requirements
- Deutschkenntnisse auf Muttersprachniveau
- Bereitschaft zu den genannten Arbeitszeiten
- Gespür für deeskalierende Gesprächsführung
- Sicherer Umgang mit IT-Programmen
- Hohe Ergebnisorientierung
- Erfahrung im Callcenter oder in der Kundenbetreuung (hilft, ist aber kein Muss)
Benefits
- Planungssicherheit
- Unterstützendes Team
- Moderne Technik
- Umfassende und sehr strukturierte Einarbeitung
- Hybrides Modell
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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