Customer Service Representative handling client orders, ensuring product availability, and providing administrative support in Montréal, Canada. Requires bilingualism in French and English.
About the role
- Customer Care Specialist managing end-to-end customer experience at snuggs. Handling inquiries, returns, and feedback in Czech, English, and German for Prague-based customers.
Responsibilities
- Being the primary point of contact for our customers via email and social media, delivering timely, thoughtful, and solution-oriented support
- Managing customer inquiries related to products, availability, orders, and order changes in Czech, English and German languages (with the support of AI)
- Coordinating closely with our external warehouse partners and logistics providers to ensure smooth order fulfillment and delivery
- Handling product returns, exchanges (size/fit), and claims efficiently
- Collecting, documenting, and sharing customer feedback and insights to help continuously improve our products, processes, and overall customer experience
- Ensuring all customer interactions reflect snuggs’ brand values and contribute to a positive, trust-based relationship with our community
- Actively contributing to the shaping and strengthening of our brand identity through high-quality customer communication and service standards
Requirements
- Native-level Czech skills (C2 Level), and fluency in English
- Previous experience in a customer-facing role (e.g. customer care, support, service, etc.)
- Highly organized, reliable, and comfortable managing priorities independently
- Empathetic, proactive, and motivated to help others - you enjoy creating positive customer experiences
- Strong alignment with snuggs’ values (natural, expertise, kindness) and a mindset focused on continuous personal and professional growth
- Experience with tools such as Asana, Slack, and Google Workspace (Sheets, Docs, etc.) is a big plus
Benefits
- The chance to be part of **a mission-driven, innovative company** in a rapid growth phase, with the opportunity to make a real impact on our development 📈
- Significant **discount** on our products 🧡
- **Hybrid** working model with 3 days onsite and 2 days in HO 🏢
- Office **snacks and refreshments** to keep you energized throughout the day 🥗
- We have offices in **Prague, London, and Berlin** - with the opportunity to travel occasionally, work on-site, and connect with colleagues 🏠
- **25 vacation days** + 3 sick days per year 🏝️
- A **personal educational budget **to support your growth and self-development 🧑🎓
- Regular** company gatherings and team-building events** 👯
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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