Medical Assistant providing customer service in a diagnostic lab. Responsibilities include patient interaction, data management, and coordination with physicians.
About the role
- Customer Care Specialist managing end-to-end customer experience at snuggs. Handling inquiries, returns, and feedback in Czech, English, and German for Prague-based customers.
Responsibilities
- Being the primary point of contact for our customers via email and social media, delivering timely, thoughtful, and solution-oriented support
- Managing customer inquiries related to products, availability, orders, and order changes in Czech, English and German languages (with the support of AI)
- Coordinating closely with our external warehouse partners and logistics providers to ensure smooth order fulfillment and delivery
- Handling product returns, exchanges (size/fit), and claims efficiently
- Collecting, documenting, and sharing customer feedback and insights to help continuously improve our products, processes, and overall customer experience
- Ensuring all customer interactions reflect snuggs’ brand values and contribute to a positive, trust-based relationship with our community
- Actively contributing to the shaping and strengthening of our brand identity through high-quality customer communication and service standards
Requirements
- Native-level Czech skills (C2 Level), and fluency in English
- Previous experience in a customer-facing role (e.g. customer care, support, service, etc.)
- Highly organized, reliable, and comfortable managing priorities independently
- Empathetic, proactive, and motivated to help others - you enjoy creating positive customer experiences
- Strong alignment with snuggs’ values (natural, expertise, kindness) and a mindset focused on continuous personal and professional growth
- Experience with tools such as Asana, Slack, and Google Workspace (Sheets, Docs, etc.) is a big plus
Benefits
- The chance to be part of **a mission-driven, innovative company** in a rapid growth phase, with the opportunity to make a real impact on our development 📈
- Significant **discount** on our products 🧡
- **Hybrid** working model with 3 days onsite and 2 days in HO 🏢
- Office **snacks and refreshments** to keep you energized throughout the day 🥗
- We have offices in **Prague, London, and Berlin** - with the opportunity to travel occasionally, work on-site, and connect with colleagues 🏠
- **25 vacation days** + 3 sick days per year 🏝️
- A **personal educational budget **to support your growth and self-development 🧑🎓
- Regular** company gatherings and team-building events** 👯
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Support Executive providing first - line support via chat and email at Zinc. Ensuring user satisfaction through swift and efficient resolution of queries and issues.
Multilingual Customer Service Agent providing high - quality customer support across channels. Join a newly built team supporting international customers in Algarve, Portugal.
Customer Service & Back - Office support in a company specializing in sustainable textiles. Engaging in customer support, online shop management, and process improvement.
As a Bilingual Sales & Customer Service Advisor, engage Dutch and English speaking customers. Provide support and sales assistance in a hybrid work model.
Customer Service Representative for Brunswick providing technical support and customer service for marine brands. Supporting dealers and customers to enhance the overall customer experience with Navan and Sea Ray products.
Customer service representative supporting primarily veterinary clients via phone and assisting with order management. Providing coordination for returns and customer care support in a hybrid role.
Telesales - Manager in veterinary customer service support handling customer inquiries and feedback. Joining a dynamic team at WDT ensuring high - quality service for veterinary practices.
Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
Customer Support for Pulsz Bingo product providing player assistance via email and live chat. Responsibilities include troubleshooting, moderating chat, and ensuring player engagement.