customer-support

Yellow Social Interactive (YSI) is a global operator in the social gaming industry, established in 2019. The company focuses on providing free-to-play online social games through its platforms Pulsz and Pulsz Bingo. With a mission to revolutionize the social gaming landscape, YSI is known for its innovative, fast-paced, and collaborative work culture. The company boasts a diverse international workforce and emphasizes employee growth, work-life balance, and a strong adherence to company values. YSI is headquartered at the World Trade Center in Gibraltar.

YSI is a super fast-growing social gaming operator headquartered in Gibraltar. We are looking for exceptional, smart talent striving to be number one.

Yellow Social Interactive

• Respond promptly and professionally to player queries through email and live chat, ensuring all interactions reflect our friendly and player-focused brand.
• Provide detailed product and service information, resolving player concerns effectively and proactively.
• Maintain accurate player records by updating account information and documenting interactions.
• Troubleshoot and resolve technical issues or game-related concerns, collaborating with the technical team when necessary.
• Monitor and report any recurring player issues or game-related feedback to management for continuous improvement.
• Meet individual and team performance targets, contributing to the team’s overall success.
• Stay updated on Pulsz Bingo product updates, promotions, and new features to offer top-tier player assistance.
• Identify and understand player concerns through Email and Chat support, delivering clear and accurate solutions while maintaining continuous communication.
• Uphold a proactive approach to identifying trends in player feedback and sharing insights to improve overall service as well as player experience.
• Facilitate and moderate online Bingo Chat Games while maintaining a fun, friendly environment.
• Engage players in the Bingo Chat Rooms, answer questions, and resolve gameplay or technical issues.
• Monitor the Bingo Chat Rooms for inappropriate behavior, enforce guidelines, and address Responsible Play concerns.
• Promote bingo events, share updates, and keep players informed.
• Record and report incidents, and collaborate with other Chat Hosts and management.


Customer Support

Customer Support for Pulsz Bingo product providing player assistance via email and live chat. Responsibilities include troubleshooting, moderating chat, and ensuring player engagement.

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Customer Support

Yellow Social Interactive