About the role

  • Account Manager driving customer retention and growth by developing tailored IT solutions. Engaging with clients and internal teams to enhance technology deployment and utilization.

Responsibilities

  • Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
  • Maintain regular communication with customers to align forecasts with sales and supply chain management.
  • Host Quarterly Business Review and status meetings on a regular cadence.
  • Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
  • Regularly review and improve processes to accelerate technology deployment and utilization.
  • Participate in business unit-specific major initiative campaigns.
  • Prepare and deliver management reports according to customer requirements.
  • Create, track, and update activities in the CRM system.
  • Act as a central point of contact between customers, outside sales, and internal departments.
  • Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Requirements

  • Completed Bachelor’s Degree or relevant work experience required.
  • 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations.
  • Ability to travel to SHI, Partner, and Customer Events.
  • Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.).
  • 2-4 years of experience in a Customer Success role preferred.

Benefits

  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive – in our offices or yours.

Job title

Account Manager – Enterprise

Job type

Experience level

JuniorMid level

Salary

£30,000 - £40,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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