Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
VB
Vivo (Telefônica Brasil)
Currently Hiring
About the company
Vivo (Telefônica Brasil) is part of the Telefónica Group and with more than 94 million customers, of which 75 million mobile and 19 million fixed, we are the largest telecommunications company in Brazil, with nationwide presence and a complete, convergent portfolio of products, combining fixed, mobile and digital services.
Our purpose is “Digitalize to Bring Closer”, helping to build a digital nation and transforming the life of our customers.
More and more, we connect people and things with Fiber, 4G and 4.5G and cover more cities with the network quality that only Vivo has.
Today, we cover around 90% of the population with 4G and are accelerating the launch of cities with 4.5G, using carrier aggregation technology.
In the fixed operation, we ended 2019 with 21 million homes-passed (HPs) with fiber optic technology, of which 11 million HPs with FTTH (fiber to the home).
In addition, all cities with FTTH technology also offer TV over fiber (IPTV), aiming to offer the best speed and experience to our consumers.
At Vivo, we also do more than just telecommunications.
Within the Group, we have the Telefônica Vivo Foundation, that is committed to making education a priority, developing projects that are based on human potential and use technology as an instrument in favor of inclusion and digital culture.
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Browse and apply for open jobs at Vivo (Telefônica Brasil).
136 jobs found
Auditing professional ensuring compliance and risk mitigation at Vivo in São Paulo. Focusing on governance and strategic recommendations through internal evaluations.
Analista responsible for managing real estate contracts at Vivo, ensuring compliance and operational efficiency in São Paulo. Involves negotiations and strategic property management.
B2B Marketing Consultant at Vivo, focusing on product management and innovation in telecommunications. Collaborate with various teams to enhance digital transformation and drive business results.
Develop product rental solutions for Vivo's portfolio, managing performance and enhancing client experience. Collaborate with various stakeholders in the process.
Senior Educational Project Analyst at Fundação Telefônica focusing on digital competency development in education. Implementing professional education programs in technology for public schools.
Chief Information Officer leading large - scale tech transformation programs at Telefônica. Responsible for managing organizational change, technology architecture, and cultural initiatives.
Coordenador Serviço ao Cliente na Vivo, assegurando evolução da planta e funcionalidade dos serviços. Liderando equipe e otimização de recursos para atendimento regional em Minas Gerais.
B2B Marketing Analyst focused on leads generation for e - commerce. Responsible for customer experiences and optimizing multi - channel journeys.
Acting as Mobile Access Engineer for high visibility special projects at Vivo. Ensuring technical excellence and operational efficiency for the best customer experience.
VB
Administrative Assistant supporting engineering and customer services at Vivo. Involved in document organization, client communication, and routine administration tasks.
Gerente liderando o desenvolvimento e operação do motor de personalização de recomendações na Vivo. Responsável por traduzir necessidades de negócio em capacidades técnicas e coordenar equipes multidisciplinares.