Senior Account Manager at Acrisure, a fintech leader, overseeing complex client accounts and service delivery. Responsible for retention, growth, and client satisfaction with a focus on insurance solutions.
About the role
- Key Account Manager focused on building relationships with Enterprise clients for a leading e-commerce platform. Managing customer accounts and providing technical support for product-related inquiries.
Responsibilities
- Building and maintaining long-term relationships with Enterprise clients
- Providing comprehensive customer service for Enterprise accounts, including troubleshooting and technical support related to our product
- Managing a dedicated client portfolio
- Proficiency in using various e-commerce systems and tools
Requirements
- Expert knowledge of the Base product or similar SaaS e-commerce platfor
- Minimum 2 years of experience in Account Management or Customer Success roles
- Highly developed communication and interpersonal skills
- Excellent work organisation and the ability to work independently
- Customer-centric mindset with a strong commitment to ensuring client satisfaction
- Experience in the e-commerce and/or SaaS industry is a significant plus
- Proficiency in English
Benefits
- Own product - we decide how we want to develop
- Joining an organisation in a phase of rapid growth
- A lot of independence
- Hybryd work
- Long-term cooperation
- Full Time / Salary + Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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