Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Representative providing excellent support across voice, chat, and email in Faro, Portugal. Aiming for high customer satisfaction with bilingual fluency in German and English.
Responsibilities
- Provide excellent customer support across voice, chat, and email
- Handle both inbound and outbound customer interactions in a professional manner
- Aim to resolve customer issues on the first contact whenever possible
- Manage complaints and escalations with a calm and solution-focused approach
- Log and update customer information accurately using CRM and ticketing platforms
- Work according to service level agreements (SLAs) and quality guidelines
- Meet individual and team performance targets related to quality, productivity, and customer satisfaction
- Keep up to date with product knowledge and process changes
- Ensure compliance with data protection and internal security procedures
Requirements
- Fluency in German, plus strong English skills
- At least 2 years of experience in customer service or a contact centre environment
- Confident supporting customers via phone, email, and live chat
- Comfortable using CRM systems and digital tools (Zendesk experience is a plus)
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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