Hybrid Junior Customer Success Analyst

Posted 1 hour ago

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About the role

  • Junior Customer Success Analyst at Equinix supporting customer accounts and onboarding new clients independently. Engaging customers to improve experiences and resolve issues.

Responsibilities

  • Supports customer accounts.
  • Acts as a customer advocate.
  • Responsible for ownership and resolution of customer issues.
  • Engages customer to reduce service-related churn risk.
  • Proactively identifies trends with customer in region and methods to improve customer experience.
  • Onboards new customers independently.
  • Manages and delivers on a Service Improvement Plan.

Requirements

  • Bachelor's degree preferred.
  • Intermediate English.

Benefits

  • Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
  • Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

Job title

Junior Customer Success Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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