Junior Customer Success Analyst at Equinix supporting customer accounts and onboarding new clients independently. Engaging customers to improve experiences and resolve issues.
Responsibilities
Supports customer accounts.
Acts as a customer advocate.
Responsible for ownership and resolution of customer issues.
Engages customer to reduce service-related churn risk.
Proactively identifies trends with customer in region and methods to improve customer experience.
Onboards new customers independently.
Manages and delivers on a Service Improvement Plan.
Requirements
Bachelor's degree preferred.
Intermediate English.
Benefits
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
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