Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.
About the role
- Junior Customer Success Analyst at Equinix supporting customer accounts and onboarding new clients independently. Engaging customers to improve experiences and resolve issues.
Responsibilities
- Supports customer accounts.
- Acts as a customer advocate.
- Responsible for ownership and resolution of customer issues.
- Engages customer to reduce service-related churn risk.
- Proactively identifies trends with customer in region and methods to improve customer experience.
- Onboards new customers independently.
- Manages and delivers on a Service Improvement Plan.
Requirements
- Bachelor's degree preferred.
- Intermediate English.
Benefits
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
- Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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