Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Responsibilities
- Develop a deep working relationship with key client contacts and technology project teams.
- Be able to convey client requirements to ACA’s Professional Services, Product Management, and Development teams.
- Problem solve and provide best practice framework on regulatory compliance/surveillance client needs.
- Provide support for key client projects that relate to the use of ComplianceAlpha.
- Become a trusted advisor to key client administrators and power users of ComplianceAlpha.
- Understand the business needs, client internal processes, product interests, and ComplianceAlpha capabilities to ensure clients are getting the most value from the platform.
- Analyze client issues and develop approaches to remediate them.
- Act as the main RegTech POC/Escalation point for the client throughout their lifecycle.
- Actively manage client communications to include new product releases, feature/functionality updates, release notes, and other adoption campaigns sent by Customer Success
Requirements
- Three to five years of experience in the regulatory financial services industry with experience in the Surveillance space - trade surveillance, electronic communication surveillance, market abuse detection, etc.
- Bachelor’s degree
- Excellent organizational and communication (written and presentation) skills.
- Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities.
- Strategic thinker with the aptitude for translating analysis and new ideas into actionable deliverables.
- Strong computer skills and an aptitude for learning new systems.
- Proven leadership skills and the ability to quickly form meaningful working partnerships.
Benefits
- Must be able to be onsite 2 days/week (Hybrid)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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