ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long-term partnerships with customers.
Responsibilities
- Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.
- Be a Trusted Advisor conducting data-driven business reviews to demonstrate value.
- Build trust with senior decision-makers to ensure strategic alignment and success.
- Onboard effectively by partnering with internal teams to align processes with customer goals.
- Promote product adoption by strategically introducing solutions to key stakeholders.
- Collaborate with sales to uncover upsell and cross-sell potential.
- Work cross-functionally to address customer needs and resolve issues efficiently.
- Meet targets for adoption, retention, and customer advocacy through a data-driven approach.
Requirements
- 4+ years of customer success experience or account management.
- Experience working with SaaS platforms or AI-driven solutions.
- A solid understanding of technical workflows, APIs, integrations, and data handling.
- Experience supporting customers who integrate solutions into their own products or workflows is preferred.
- Strong presentation, verbal, and written communication skills.
- Exceptional organizational skills to manage multiple accounts and priorities effectively.
- A proactive, can-do attitude with the ability to take ownership and work through challenges in a dynamic environment.
- Ability to thrive in a fast-paced, ever-evolving environment.
Benefits
- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
- Open communication, regular feedback: we value the importance of clear, honest communication.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
- Virtual Shares: every employee receives Virtual Shares.
- Regular in-person team events: we bond over vibrant events.
- Monthly full-day hacking sessions: every month, we have Hack Fridays.
- 30 days of annual leave: with access to mental health resources.
- Competitive benefits: a benefits package tailored to align with your unique location.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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