Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
About the role
- Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Responsibilities
- Resolve customer service issues by answering questions or referring clients to appropriate technical support resources
- Update Customer Success development team on client technical problems or issues
- Provide client feedback to the customer experience team for product improvement
- Proactively contact clients to ensure software is used to its full potential
- Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
Requirements
- Bachelor’s Degree required with a major or concentration in business, accounting or finance preferred.
- Three (3) to Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plus
- Experience with Zendesk software a plus
Benefits
- None stated
Job title
Job type
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Not specified
Degree requirement
Location requirements
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