Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.
About the role
- CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Responsibilities
- Aid as a key coordinator between corporate data goals and boutique execution to maintain a high-quality North American client database
- Manage the full lifecycle of client data, from merging profiles and enforcing collection protocols to handling client reassignments and onboarding new leadership into the brand’s digital network
- Turn data into clear performance dashboards that help stores improve client outreach and engagement
- Support boutique teams through direct technical training and app troubleshooting, ensuring every associate is equipped to deliver a personalized, data-driven luxury experience
Requirements
- 1-2 years of CRM experience in luxury goods/retail (previous internship experience)
- Intermediate to advance skills in Microsoft Excel
- Base knowledge of ERP ideally SAP specifically, and CRM software
- Detail oriented with strong organizational skills
- Efficient with data entry while maintaining data accuracy
- Fast learner and diligence with system management
- Strong relationship management and interpersonal skills
Benefits
- Hybrid working schedule
- Professional development opportunities
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