Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
About the role
- CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Responsibilities
- Aid as a key coordinator between corporate data goals and boutique execution to maintain a high-quality North American client database
- Manage the full lifecycle of client data, from merging profiles and enforcing collection protocols to handling client reassignments and onboarding new leadership into the brand’s digital network
- Turn data into clear performance dashboards that help stores improve client outreach and engagement
- Support boutique teams through direct technical training and app troubleshooting, ensuring every associate is equipped to deliver a personalized, data-driven luxury experience
Requirements
- 1-2 years of CRM experience in luxury goods/retail (previous internship experience)
- Intermediate to advance skills in Microsoft Excel
- Base knowledge of ERP ideally SAP specifically, and CRM software
- Detail oriented with strong organizational skills
- Efficient with data entry while maintaining data accuracy
- Fast learner and diligence with system management
- Strong relationship management and interpersonal skills
Benefits
- Hybrid working schedule
- Professional development opportunities
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