Hybrid Customer Success Manager

at Tanium

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tokyo, Japan

About the role

• Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.

Responsibilities

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
• Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
• Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
• Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
• Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
• Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

Requirements

• BA/BS (Computer Science Majors are Preferred) or equivalent experience
• 1-3 years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
• Has demonstrated consulting and project management skills
• Working knowledge of endpoint technology
• A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
• Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
• Willing to contribute suggestions and ideas to further customer and Tanium goals
• Eager to become an expert in demonstrating value and return on investment to our customers
• Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions.
• A strong communicator and intuitive listener
• Professional, insightful, and values-driven
• Motivated to help to solve the toughest IT problems faced by organizations today.

Benefits

• 5 days set aside as volunteer time off (VTO)