Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.
Responsibilities
- Provide exceptional service and support to Zurich customers and Zurich’s direct life products
- Handle phone-based queries to help customers make informed decisions about insurance cover
- Enhance the customer experience by delivering efficient general advice
- Participate in excellent training within a professional supportive culture
Requirements
- Strong customer service experience
- An engaging and helpful approach
- Ability to work in a fast paced, agile environment
- High attention to detail and ability to prioritise tasks
- Excellent verbal and written communication skills
- RG146 certification highly regarded
Benefits
- 5 weeks leave per year for permanent staff through our Z leave initiative
- 15 days personal/carer’s leave
- Access to Family Care (parental leave)
- Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
- AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for your WFH set up
- Award winning training programs
- Global mobility opportunities across more than 200 countries worldwide
- Volunteer and work in our state-of-the-art Green Star rated offices
- Dress for your day
- Plant a tree for every new employee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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