Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Responsibilities
- supporting account management of the VodafoneThree Business customer base
- identifying new revenue opportunities within the base through leads
- managing inbound and outbound customer calls
- ensuring needs of the customer and VodafoneThree are met
- driving NPS improvement through end-to-end customer experience.
Requirements
- strong interpersonal and communication skills
- a passion for technology and digitisation
- positive attitude and willingness to embrace change
- good understanding of collaboration and teamwork
- understanding that the quality and timeliness of work reflects on team effectiveness
- drive and hunger to achieve KPIs
- organised with the ability to prioritise tasks
- excellent written and verbal communication skills.
Benefits
- Excellent basic salary plus bonus and VodafoneThree benefits
- up to 28 days off plus bank holidays
- paid time for charity work
- personalisation of benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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