(Associate) Consultant Customer Experience & AI Strategy role at Wavestone supporting clients in optimizing sales, customer, and service solutions.
About the role
- Managing daily operations of customer service at Love, Bonito, a leading womenswear brand. Providing support through multiple channels to enhance customer satisfaction.
Responsibilities
- To support and sales to the customer by chat or e-mail such as order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
- Respond promptly to customer inquiries.
- Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
- Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
- Maintain customer databases and manage administration.
- Organize workflow to meet customer timeframes.
- Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Perform customer verifications and registration of new customer accounts.
- Direct requests and unresolved issues to the designated resource.
- Communicate and coordinate with internal departments.
- Provide feedback and point out problematic areas to the leader to constantly improve internal processes.
Requirements
- Bachelor degree, general education degree or equivalent are welcome to apply
- Willing to work in shifting schedule (weekday, weekend, and public holidays).
- Good Interpersonal skills (listening, communication and positive motivation).
- Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
- Knowledge of customer service principles and practices.
- Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, Google Review, Marketplaces such as Tokopedia & Shopee).
- Willing to do product testing and documented for company needs
- Knowledge of administrative procedures.
- Familiarity with Google Workspace & Microsoft Office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Supervisor for Customer Support managing agent performance and customer satisfaction through KPIs and training. Engage with agents to enhance service quality in a hybrid work environment.
Sales Engineer responsible for promoting and managing spare parts sales and modernization projects in Asia. Requires technical education and ERP experience, primarily focusing on customer relations.
Administrative role in customer service focusing on maintaining customer relationships and overseeing post - sale operations at Crown Spain.
Customer Service Representative providing support relating to sales and healthcare communications. Engaging with customers via phone and maintaining positive business relationships.
Customer Support Associate facilitating solutions for customer inquiries via multiple channels. Providing mentorship and collaboration with internal teams to enhance customer experience.
Customer Service Analyst focusing on exclusive clients through strategic meetings and continuous improvement. Monitoring key indicators and enhancing overall client experience.
Customer Service Representative assisting patients with hospital check - ins and addressing their questions and concerns. Working in a busy environment, collecting patient information accurately.
Customer Service Representative helping patients check into the Emergency Department. Providing compassionate support and collecting information accurately in a busy hospital setting.
Customer Service Representative facilitating patient registration at Ascension Providence Rochester Hospital. Addressing patient concerns and ensuring accurate information collection in a fast - paced environment.