Workday Analyst responsible for recruitment optimization and learning management support. Engaging with external candidates and managing Extended Learning processes while ensuring operational activities.
Responsibilities
Recruiting Optimization: Configure Job Requisition templates, Offer Letter generation logic, and Career Site external branding.
Learning Architecture: Manage the setup of Extended Learning for external audiences and define "Campaigns" for internal compliance training.
Talent Experience: Configure the Skills Cloud ontology and "Opportunity Marketplace" logic to drive internal mobility.
L2 Support & Operational Activities (Daily Run) Recruiting Triage: Unstick candidates trapped in "referral merge" errors or duplicate profile conflicts.
External Access Support: Troubleshoot login/password reset issues for Extended Learning users (non-employees) and external Career Site applicants.
Course Assignment Debugging: Investigate why a specific "Required Learning" course did not trigger for a new hire (debugging Eligibility Rules).
Offer Letter Generation: Manually regenerate or correct Offer Letters that failed to generate due to missing data fields.
Content Management: Support L&D teams by uploading SCORM packages and troubleshooting playback errors on mobile devices.
Requirements
Mandatory Certification: Workday Pro/Implementer in Recruiting or Learning
Experience: 3-5+ years supporting Talent or LMS systems
Skill: Strong "Customer Service" mindset, as this role interacts frequently with external candidates and partners
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