Customer Retention Specialist in Toronto handling billing inquiries for Jobber customers. Engaging with customers to enhance their subscription experience and drive retention efforts.
About the role
- Renewal Specialist optimizing Managed Print Services contracts and collaborating with sales and delivery teams. Managing renewal processes and ensuring client satisfaction with service deliverables.
Responsibilities
- Collaborate with Sales, Pursuit, and Delivery teams to develop renewal strategies
- Manage and optimize the renewal process
- Conduct detailed reviews for account auditing
- Lead End-to-End Renewal Lifecycle Management
- Evaluate account-level financial risks and prepare financial analyses
Requirements
- Strong experience in Managed Services, MPS, or MDS sales and renewals
- Proficiency in deal structuring, pricing, contract negotiation, and stakeholder management
- Familiarity with HP Dynamics (or similar CRM tools) for opportunity tracking and reporting
- Advanced proficiency in Microsoft Excel for data analysis and financial modeling
- Bachelor degree in Sales, Marketing, Business Administration, or related discipline
Benefits
- Equal Opportunity Employer (EEO)
- Health insurance
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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