Customer Retention Representative focusing on retaining customers by resolving service issues and promoting Rise Broadband products. Collaborate with other departments to ensure customer satisfaction.
About the role
- Renewal Specialist optimizing Managed Print Services contracts and collaborating with sales and delivery teams. Managing renewal processes and ensuring client satisfaction with service deliverables.
Responsibilities
- Collaborate with Sales, Pursuit, and Delivery teams to develop renewal strategies
- Manage and optimize the renewal process
- Conduct detailed reviews for account auditing
- Lead End-to-End Renewal Lifecycle Management
- Evaluate account-level financial risks and prepare financial analyses
Requirements
- Strong experience in Managed Services, MPS, or MDS sales and renewals
- Proficiency in deal structuring, pricing, contract negotiation, and stakeholder management
- Familiarity with HP Dynamics (or similar CRM tools) for opportunity tracking and reporting
- Advanced proficiency in Microsoft Excel for data analysis and financial modeling
- Bachelor degree in Sales, Marketing, Business Administration, or related discipline
Benefits
- Equal Opportunity Employer (EEO)
- Health insurance
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Insight and Retention Manager turning customer data into strategic marketing insights. Analyzing behaviors to enhance retention and drive commercial activation strategies.
Tele Sales & Retention Specialist responsible for retaining clients and negotiating solutions. Handling cancellations and enhancing customer satisfaction through problem - solving.
Working Student focusing on customer loyalty program development. Analyzing existing measures and creating new loyalty concepts at TEDOM's energy service division.
Customer Loyalty Executive focusing on customer retention and satisfaction at Focus Group. Proactively managing at - risk accounts and improving service experiences in Birmingham office.
Retention Manager leading operations for the renewals team in ensuring client retention. Focusing on coaching and development while supporting strategic business objectives in Montreal.
Product Owner driving customer retention strategies and user engagement at journaway, a travel tech platform. Managing agile teams and overseeing mobile app development.
Foster Program Recruitment and Retention Specialist developing marketing plans and conducting evaluations for foster care in Las Vegas. Collaborating with foster families and conducting training sessions in a supportive environment.
Customer Retention Manager handling B2C customers, guiding them through subscription renewals and options. Ensuring an excellent customer experience with personalized support and mobility solutions.
Insight Activation Manager responsible for translating customer data into actionable marketing strategies. Drive customer retention through analysis and collaboration within teams in the United Kingdom.