Revenue Systems Manager leading and scaling revenue analytics ecosystem for a SaaS company. Overseeing CRM architecture and collaborating with finance and operations leadership for data - driven decision - making.
About the role
- Sr. Analyst for Revenue Operations at Genesys, analyzing sales and marketing metrics to enhance customer experiences, and reporting to the VP of Revenue Intelligence.
Responsibilities
- Track and analyze key metrics – forecast, bookings, conversion, forecast accuracy, pipeline velocity and capacity.
- Act as single point of escalation for business teams to prioritize, manage, process issues, reporting queries, data element requests, and sales process alignment.
- Interpret data and analyze outputs leveraging dashboarding, modeling, and other data visualization techniques.
- Develop data products and views that can be leveraged for planning and target setting within the Revenue Operations team as well as other teams across Genesys.
- Manage regional reporting requirements including but not limited to; Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible.
- Work with Sr. Director to ensure business reporting requirements are captured and included in global reporting initiatives.
- Support Global operations director in reconciling and ensuring consistency from various data sources and assist in driving the automation of analytics.
- Provide insights into effectiveness of specific programs and opportunities and report progress against targets, budget, and forecast.
Requirements
- Bachelor’s degree Business, Economics, Computer Science, Information Management or Statistics.
- Proven experience with the development and implementation of systems/tool utilized for Salesforce, variable compensation, revenue reporting, forecasting, workflows, validation rules, etc.
- Understanding of sales processes and pipeline management.
- Advanced level in Excel leveraging PowerBI, advanced formulas, financial modelling, and PowerPoint.
- Strong knowledge of and experience writing in SQL.
- SOQL knowledge a plus.
- Experience in automating workflows leveraging ChatGPT, Claude, or other AI tools.
- Knowledge of Salesforce workflows, Einstein, Snowflake, Databricks, Tableau, and running SQL queries.
- Tableau, Power BI, or Looker experience preferred.
- Minimum 5+ years professional experience in analytics or operations type role.
- Strong written and verbal communication skills with a track record of presenting to senior management.
- Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.
- Strong team player with ability to work cross culturally and across business units.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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