Revenue Operations Associate enhancing data - driven sales strategies at FairCom. Managing HubSpot CRM and optimizing sales processes for growth in a hybrid work environment.
About the role
- Head of Revenue Operations managing revenue processes, sales forecasting, and governance for the EMEA/APAC region at GBG. Collaborating cross-region to drive efficiency and effectiveness in GTM execution.
Responsibilities
- Provide hands-on, day-to-day support to GTM leaders and sellers for pipeline visibility, deal tracking, and reporting needs.
- Personally build, maintain, and refine operational dashboards and reports used in weekly GTM meetings, forecasting cadences, and executive reviews.
- Prepare and deliver executive readouts for regional leadership, translating data into clear insights, risks, and recommended actions.
- Incorporate real-time GTM feedback into reporting, metrics, and dashboards to improve usability and decision-making.
- Partner directly with regional sales leaders and sellers on active pipeline and deal execution, including opportunity structure, stage progression, and forecasting inputs.
- Develop processes required to enable efficient weekly, monthly, and quarterly forecasting cadences, ensuring deal-level accuracy, clear risk identification, and accountability.
- Provide hands-on guidance to GTM teams on sales processes, opportunity hygiene, and Salesforce usage in support of live deals.
- Identify friction in daily execution and personally drive improvements to workflows, stage definitions, handoffs, and tooling.
- Balance immediate execution support with longer-term process improvements to support scale without slowing the business.
- Act as a hands-on business owner for Salesforce across the region, supporting daily user needs while partnering with cross-regional and global teams to ensure scalability and operational effectiveness.
- Configure, maintain, and optimize Salesforce processes to support regional selling motions, forecasting, and administrative deal workflows.
- Work directly in systems to support GTM execution while partnering with Global RevOps and regional counterparts to align on standards and data models.
- Support GTM teams in the practical, day-to-day use of tools such as Gong, Seamless, and LinkedIn Sales Navigator, translating usage into actionable insights.
- Manage GTM tooling vendor relationships, license forecasting, renewals, and ongoing optimization of the regional RevOps technology stack.
- Liaise and coordinate with the Customer Operations/Contracts Administration function around contracts administration.
- Serve as an active point of coordination for complex and late-stage deals, working directly with sellers and Sales Leadership to keep deals moving.
- Operate standardised contract intake workflows to support deal velocity at scale.
- Monitor contract cycle times, approval SLAs, and deal bottlenecks, taking direct action to unblock deals and reduce time-to-close.
- Develop and maintain enablement materials, documentation, and intake guidance to improve deal quality and reduce rework for GTM teams.
- Lead and mentor any regional RevOps team members through direct execution, coaching, and shared ownership of outcomes.
- Lead by example, balancing individual contribution with leadership responsibilities while remaining embedded in day-to-day operations.
- Partner closely with America RevOps leader to align global processes, tools, and operating standards.
- Share best practices, lessons learned, and execution insights to support consistency and maturity across GBG’s global RevOps organization.
Requirements
- Proven experience in a senior revenue operations role with hands-on ownership of forecasting, systems, and deal execution.
- Strong Salesforce expertise with the ability to design processes and operate them day-to-day.
- Experience partnering directly with GTM teams in fast-paced, enterprise sales environments.
- Experience in regulated, data-driven, or transaction-based businesses.
- Demonstrated success operating as a player-coach within a growing or evolving RevOps organisation.
- Hands-on experience supporting contracts administration workflows, approvals, and complex deal execution.
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