Revenue Operations Analyst connecting systems and driving insights on revenue forecasting. Collaborating with sales and finance teams at Concord Servicing for effective reporting infrastructure.
About the role
- Responsible for customer servicing of tax and water accounts while ensuring high satisfaction levels. Handle inquiries and financial transactions related to municipal billing and collections.
Responsibilities
- You are responsible for the administration and customer servicing of tax and water accounts and accounts receivable issues to ensure a high customer satisfaction level and positive image of the city are maintained.
- You respond to customer inquiries, maintain customer accounts, collect arrears, perform billing and assessment functions, reconcile and report financial transactions, and provide customer service in taxation, water, collections and accounts receivable.
- Branches of assignment areas include: Customer Accounts: providing first line response for all tax and water-related inquiries for the branch’s phone queue.
- Property Assessment and Payment in Lieu of Taxes (PILTs) Revenue Support Water Billing and Meter Operations Collections and Cash Handling Provincial Offences Act (POA) and Administrative Penalty System (APS) Collections
Requirements
- Completion of 2 year community college program in Business Administration or related field
- Minimum of 3 years of customer inquiry/problem solving/collection experience dealing with customers including at least 1 year of financial experience
- Completion of Municipal Tax Administration Program (MTAP) from OMTRA or related certification is desirable
- Knowledge of fundamental finance principles
- Basic understanding of the municipal structure, billing, and collections processes
- Familiarity with the Municipal Act, PILT Act, Assessment Act, POA Act, Administrative Penalties System, and City By-Laws and other relevant legislation
- Microsoft Office suite, and SharePoint (intermediate knowledge and skill)
- Knowledge of specialized software applications used by the city for payment processing and analysis, including, such as but not limited to VTAX, SAP, ICON, CIS infinity, POD, and ORA.
- Basic understanding of data integrity and network security MFIPPA
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead complex projects at PayPal focused on enhancing sales operations and quota methodologies. Collaborate across global teams for operational consistency and mentor key personnel.
Revenue Operations Manager at InPost driving insights through data analysis and reporting supporting commercial teams. Collaborate with Salesforce and data engineering for enhanced performance metrics.
Head of Revenue Operations to build AI - native RevOps function for scaling Fyxer from $30M to $100M ARR. Collaborate with CCO and CRO while optimizing HubSpot and automation tools.
Revenue Operations Specialist working with Sales team to enhance CRM hygiene and reporting. Focus on streamlining processes and improving data quality for better decision - making.
Revenue Operations Lead managing billing and deal execution for automated back - office platform Warp. Building the RevOps function from scratch as the company scales to Series B.
Working Student in Revenue Operations improving data quality and processes for a startup focused on reducing methane emissions. Collaborating across teams for better revenue insights and analytics.
Revenue Manager at IBMC Business Group driving the entire revenue engine and responsible for marketing leadership and revenue ownership. Focusing on strategic execution and long - term client value growth.
Chief Revenue Officer at IBMC Business Group driving revenue engine and go - to - market strategies. Overseeing marketing, sales, partnerships, and client relationships in a hybrid role.
Revenue Operations Manager at MDCalc scaling operational rigor across Sales, Client Success, Ad Operations, and Finance. Driving efficiency and execution in a fast - paced environment.