Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Service Advisor responding to customer inquiries in luxury fashion sector. Ensuring delightful experiences through excellent service and support across multiple channels.
Responsibilities
- Respond to Customer Inquiries through several channels (Email and Telephone);
- Provide information with regards to products and services and other related inquiries;
- Be the face of Farfetch to our customers and partners alike.
Requirements
- Experienced in customer service (1 year), in a fashion environment;
- Fluent in English and Spanish (mandatory);
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Knowledgeable of fashion/fashion brands;
- Exceed customers' expectations;
- Articulate and passionate.
Benefits
- Health insurance for the whole family
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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