Call Center Representative handling customer inquiries for automotive parts distributor. Responsible for completing orders, resolving issues, and meeting sales goals through inbound and outbound calls.
DC
Hybrid Call Center Representative – Part-Time, Temporary
Posted 4 days ago
About the role
- Call Center Representative assisting customers through phone, chat, and email at Duke Energy. Providing high quality customer service and ensuring customer satisfaction while managing billing and credit issues.
Responsibilities
- Assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues.
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
- Use professional judgment and escalate customer issues/concerns to management when appropriate.
- Perform other duties as assigned, including work on special projects.
Requirements
- High school diploma or GED completed at time of application submission
- Ability to work a flexible schedule
- Some college or college degree desired
- One year call center or customer service experience preferred
- Willingness to work in an environment that requires 100% phone-based customer interaction
- Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Benefits
- Participation in a 401k plan
- Accrued sick and family care leave per pay period
- Flexible work schedule
- All necessary equipment provided
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