Provide technical support for UKG Ready, assisting clients with timely solutions and enhancing customer service. Engage with customers to understand their HRIS needs and resolve queries efficiently.
About the role
- Customer Support Representative handling inquiries and support for veterinary tech company. Collaborating with cross-functional teams and enhancing customer satisfaction in a fast-paced environment.
Responsibilities
- Provide fast, accurate support to customers across multiple channels on a wide range of topics and product features.
- Troubleshoot and investigate questions related to day-to-day veterinary clinic operations.
- Develop a deep understanding of our products and services to effectively resolve customer challenges and enrich our Help Center with clear, useful content.
- Contribute to customer retention and satisfaction by building strong, trust-based relationships across the veterinary industry.
- Log customer interactions accurately, share insights with internal teams, and develop reference materials that help improve team efficiency.
- Escalate customer issues by creating detailed bug reports and feature requests in our internal ticketing system.
- Collaborate closely with cross-functional teams - including onboarding, customer success, sales and product - to ensure a seamless customer experience.
- Recommend workflow, process, or automation improvements to better serve our rapidly growing customer base.
Requirements
- Prior experience with CRM or customer support tools (e.g., Intercom, Zendesk, HubSpot) to ensure swift, effective resolutions.
- Experience working in a fast-paced, high-volume, remote environment while balancing multiple tasks.
- Passion for animals and a genuine desire to support both pet owners and veterinary teams.
- Curiosity, resourcefulness, and a strong solution-oriented mindset.
- You remain positive through setbacks, use feedback constructively, and seek continuous improvement.
- Strong technical aptitude - you’re eager to understand how things work and find efficient solutions for customer problems as well as internal workflows.
- Excellent communication skills with empathy and patience.
- You can quickly build trust through thoughtful discovery, problem-solving, and intentional support.
Benefits
- PTO + Bank holidays: local standard
- Health benefits: ASIROM Insurance
- Continuous learning and personal growth: We offer a $1,000 (USD) yearly budget for learning and growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Medical Assistant providing customer service in a diagnostic lab. Responsibilities include patient interaction, data management, and coordination with physicians.
Customer Support Executive providing first - line support via chat and email at Zinc. Ensuring user satisfaction through swift and efficient resolution of queries and issues.
Multilingual Customer Service Agent providing high - quality customer support across channels. Join a newly built team supporting international customers in Algarve, Portugal.
Customer Service & Back - Office support in a company specializing in sustainable textiles. Engaging in customer support, online shop management, and process improvement.
As a Bilingual Sales & Customer Service Advisor, engage Dutch and English speaking customers. Provide support and sales assistance in a hybrid work model.
Customer Service Representative for Brunswick providing technical support and customer service for marine brands. Supporting dealers and customers to enhance the overall customer experience with Navan and Sea Ray products.
Telesales - Manager in veterinary customer service support handling customer inquiries and feedback. Joining a dynamic team at WDT ensuring high - quality service for veterinary practices.
Customer service representative supporting primarily veterinary clients via phone and assisting with order management. Providing coordination for returns and customer care support in a hybrid role.
Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.