Delivering meals, groceries and medicine with ease!

Chowdeck

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operations

Chowdeck is a food delivery service that connects customers with a wide variety of restaurants, offering cuisine options ranging from African to Continental. With a commitment to delivering meals within minutes, Chowdeck provides a user-friendly app that allows customers to order quickly, track their deliveries in real-time, and enjoy 24/7 support. The platform also offers opportunities for restaurant owners to expand their market reach and for delivery riders to earn while delivering happiness to customers.

• Act as first line of response for requests
• Monitor dashboards for operational issues
• Support operational readiness through onboarding and training
• Manage order exceptions and escalations
• Handle routine operational queries and issues
• Coordinate operational resources with zonal leadership

Operations Associate

Operations Associate supporting vendors, riders, and agents for Chowdeck’s delivery service. Handling operational tasks and ensuring readiness in a fast-paced environment.

software-engineer

• Build and maintain features on one or more of our three mobile apps for customers, vendors and riders
• Build app and UI components from prototypes and wireframes
• Build pixel-perfect, smooth UIs across both major mobile platforms, iOS and Android
• Leverage native APIs for deep integrations with both platforms when necessary
• Continuously Improve front-end performance by eliminating performance bottlenecks
• Diagnose and fix bugs and performance bottlenecks so our apps feel as native as possible
• Maintain code and write automated tests to ensure products are of the highest quality
• Work with engineers across the company to build and maintain new features at large-scale
• Improve engineering standards, tooling, and processes

Senior Mobile Engineer

Senior Mobile Engineer building mobile apps at Chowdeck delivering food and groceries. Responsible for UI components, performance improvements, and collaboration with the engineering team.

backend-engineer

• Design, build and maintain features and improvements on our APIs, services, and systems.
• Solve technical problems of different scopes and complexity, including performance improvements
• Debug and fix production issues across services
• Collaborate with Product Management and other stakeholders (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
• Work with engineers across the company to build and maintain new features at a large scale.
• Recognise impediments to our efficiency as a team ("technical debt"), propose and implement solutions, including implementing better standards, tooling, and processes

Senior Backend Engineer

Senior Backend Engineer responsible for API infrastructure at Chowdeck, leading technical development for food delivery systems. Collaborating with various teams to enhance customer and vendor experiences.

manager

• Define the growth roadmap for your zone in alignment with overall company strategy and objectives.
• Translate company-wide initiatives into zonal strategies adapted to local realities.
• Make final decisions on strategy, operations, financials, and risk management for your zone.
• Oversee daily logistics, deliveries, and service quality across the zone.
• Monitor and approve key performance metrics, including number of orders, active riders, daily active users (new vs. retained), delivery times, CSAT, and number of active vendors.
• Provide regular reports and actionable insights to HQ to influence company strategy.
• Lead recruitment strategy, performance reviews, and escalations for all agents and driver coordinators.
• Foster a high-performance culture, motivating and energizing your team.
• Mentor, coach, and provide continuous development opportunities for your team members.
• Build and maintain relationships with key vendors, resolving escalated issues.
• Own the zonal P&L, manage budgets, allocate resources effectively, and ensure profitable growth.
• Ensure compliance with all legal, regulatory, and safety requirements.
• Collaborate closely with the Assistant Zonal Manager, delegating execution, KPI tracking, daily reporting, onboarding, training, and operational oversight.
• Identify and mitigate operational risks, bottlenecks, and vendor or service challenges proactively.
• Drive operational efficiency and implement best practices to improve performance and scalability in the zone.

Zonal Manager

Zonal Manager overseeing strategy and operations for Chowdeck, an on-demand delivery service in Africa. Leading growth, operational excellence, and managing financial performance across the zone.

• Support the rollout of company-wide initiatives in your zone, adapting them to local realities
• Collect feedback from vendors, riders, and customers to refine execution strategies
• Identify new growth opportunities, including vendor acquisition and customer retention
• Assist in overseeing daily operations, ensuring service quality and smooth delivery execution
• Track and report operational KPIs, including orders, delivery times, CSAT, and vendor activity
• Flag bottlenecks or risks early and propose proactive solutions
• Supervise sub-teams (e.g., Operations and Sales Associate) to ensure alignment and productivity
• Support recruitment, onboarding, and training of agents and rider coordinators
• Act as the first point of escalation for operational or people issues before they reach the Zonal Manager
• Prepare weekly and monthly performance reports, highlighting key trends, insights, and recommendations
• Monitor compliance with company policies, safety standards, and regulatory requirements
• Take ownership of special projects or mini-initiatives such as driving growth in a new city
• Step into leadership when the Zonal Manager is unavailable, ensuring continuity in performance and decision-making

Assistant Zonal Manager

Assistant Zonal Manager at Chowdeck ensuring operational efficiency in on-demand delivery service. Overseeing daily tasks, team management, and project execution in a high-growth environment.

• Act as the first line of response for requests in your assigned zone, routing issues to the right owners when needed.
• Monitor dashboards and communication channels to quickly identify, prioritize and respond to operational issues in your assigned zone.
• Support the operational readiness and performance of riders, vendors and agents through onboarding, training, scheduling and routine checks.
• Manage order exceptions and escalations to ensure timely resolution and clear communication with stakeholders.
• Handle routine operational queries and issues, escalating sensitive or priority matters to the Assistant Zonal Manager.
• Coordinate operational resources and assets in partnership with zonal leadership.
• Work closely with the Assistant Zonal Manager to bring up improvement opportunities and support their implementation

Operations Associate in a tech delivery startup handling operational tasks and supporting vendors, riders, and agents. Ensuring smooth operations in a fast-paced and demanding environment.

data-scientist

• Lead the design, development, and deployment of advanced machine learning models across forecasting, optimization, personalization, and risk detection.
• Identify and frame high-impact opportunities where data science can transform customer experience and operational efficiency.
• Conduct competitive intelligence analysis to drive actionable business insights.
• Develop data-driven approaches to pricing, incentives, and promotion algorithms that balance growth with profitability.
• Partner with stakeholders across Product, Operations, and Engineering to translate business challenges into analytical solutions.
• Design and manage experimentation frameworks (A/B testing, causal inference) to validate strategic initiatives.
• Build robust data pipelines and collaborate with engineering teams to ensure scalable, reliable model deployment.
• Create and maintain frameworks to track and improve key business metrics.
• Maintain high data quality standards and ensure integrity across all analyses and systems.
• Mentor and coach junior data scientists, fostering a culture of excellence and continuous learning.
• Communicate complex insights clearly to non-technical stakeholders, driving alignment and action across teams.

Senior Data Scientist

Senior Data Scientist for Chowdeck, designing and deploying machine learning models to optimize delivery operations and enhance customer experience.

Chowdeck

About the company

Open jobs

7 jobs found

Operations Associate

Chowdeck

Senior Mobile Engineer

Chowdeck

Senior Backend Engineer

Chowdeck

Zonal Manager

Chowdeck

Assistant Zonal Manager

Chowdeck

Operations Associate

Chowdeck

Senior Data Scientist

Chowdeck