Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Assistant Zonal Manager at Chowdeck ensuring operational efficiency in on-demand delivery service. Overseeing daily tasks, team management, and project execution in a high-growth environment.
Responsibilities
- Support the rollout of company-wide initiatives in your zone, adapting them to local realities
- Collect feedback from vendors, riders, and customers to refine execution strategies
- Identify new growth opportunities, including vendor acquisition and customer retention
- Assist in overseeing daily operations, ensuring service quality and smooth delivery execution
- Track and report operational KPIs, including orders, delivery times, CSAT, and vendor activity
- Flag bottlenecks or risks early and propose proactive solutions
- Supervise sub-teams (e.g., Operations and Sales Associate) to ensure alignment and productivity
- Support recruitment, onboarding, and training of agents and rider coordinators
- Act as the first point of escalation for operational or people issues before they reach the Zonal Manager
- Prepare weekly and monthly performance reports, highlighting key trends, insights, and recommendations
- Monitor compliance with company policies, safety standards, and regulatory requirements
- Take ownership of special projects or mini-initiatives such as driving growth in a new city
- Step into leadership when the Zonal Manager is unavailable, ensuring continuity in performance and decision-making
Requirements
- Hold a Master’s degree, MBA or equivalent degree in STEM (required)
- Are hungry, ambitious, and willing to put in the hours required to succeed in a high-growth environment
- Are highly analytical, data-driven, and comfortable building insights from numbers
- Communicate effectively, with the ability to collaborate across teams and influence without authority
- Can balance strategy execution with day-to-day operational problem-solving
- Thrive in ambiguity and can adapt quickly when priorities shift
- Are eager to grow into a Zonal Manager, Regional Manager or Country Manager in the near future
- We’ll be extra impressed if you:
- Have prior exposure to Series A or later startup environments
- Have prior experience at McKinsey or a Big 4 consulting firm (PwC, EY, Deloitte, KPMG)
Benefits
- Full medical coverage
- MacBook Pro for your work
- Smart, kind colleagues invested in your growth
- Opportunities for rapid career progression
- Housing Assistance
- Lunch allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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