Assistant Zonal Manager at Chowdeck ensuring operational efficiency in on-demand delivery service. Overseeing daily tasks, team management, and project execution in a high-growth environment.
Responsibilities
Support the rollout of company-wide initiatives in your zone, adapting them to local realities
Collect feedback from vendors, riders, and customers to refine execution strategies
Identify new growth opportunities, including vendor acquisition and customer retention
Assist in overseeing daily operations, ensuring service quality and smooth delivery execution
Track and report operational KPIs, including orders, delivery times, CSAT, and vendor activity
Flag bottlenecks or risks early and propose proactive solutions
Supervise sub-teams (e.g., Operations and Sales Associate) to ensure alignment and productivity
Support recruitment, onboarding, and training of agents and rider coordinators
Act as the first point of escalation for operational or people issues before they reach the Zonal Manager
Prepare weekly and monthly performance reports, highlighting key trends, insights, and recommendations
Monitor compliance with company policies, safety standards, and regulatory requirements
Take ownership of special projects or mini-initiatives such as driving growth in a new city
Step into leadership when the Zonal Manager is unavailable, ensuring continuity in performance and decision-making
Requirements
Hold a Master’s degree, MBA or equivalent degree in STEM (required)
Are hungry, ambitious, and willing to put in the hours required to succeed in a high-growth environment
Are highly analytical, data-driven, and comfortable building insights from numbers
Communicate effectively, with the ability to collaborate across teams and influence without authority
Can balance strategy execution with day-to-day operational problem-solving
Thrive in ambiguity and can adapt quickly when priorities shift
Are eager to grow into a Zonal Manager, Regional Manager or Country Manager in the near future
We’ll be extra impressed if you:
Have prior exposure to Series A or later startup environments
Have prior experience at McKinsey or a Big 4 consulting firm (PwC, EY, Deloitte, KPMG)
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