Learning Systems Administrator managing and optimizing the LMS for effective digital learning experiences across the organization. Supporting training delivery and data analytics within the L&D function.
About the role
- Systems Administrator at Chowdeck ensuring secure and effective IT operations for employee productivity and security. Overseeing device management, network infrastructure, and IT support in a hybrid environment.
Responsibilities
- Administer device management and security tools (e.g. MDM, endpoint protection, VPNs).
- Own end-to-end employee device management, including laptops, accessories, and peripherals.
- Configure and manage office and remote network infrastructure, including routers, switches, firewalls, and VPNs, ensuring reliable and secure connectivity.
- Set up, configure, and deploy devices for new hires across locations.
- Manage employee IT onboarding and offboarding, including device provisioning, retrieval, and access changes.
- Maintain device inventory, lifecycle tracking, repairs, replacements, and decommissioning.
- Manage user access across internal tools and systems, ensuring the right access at the right time.
- Enforce security best practices including password policies, device encryption, and access controls.
- Provide first-line IT support to employees for hardware, software, and access issues.
- Troubleshoot device, network, and system issues and coordinate with vendors where needed.
- Create and maintain clear documentation for IT processes, onboarding checklists, and system usage.
- Partner with the People team to ensure smooth joiner, mover, and leaver processes.
- Support audits, security reviews, and compliance requirements related to systems and devices.
- Identify opportunities to automate, standardise, and improve IT and device workflows.
- Manage IT-related vendors, warranties, services, and service providers.
- Provide regular updates and insights on system health, risks, and improvement opportunities.
Requirements
- 3–5 years of experience in systems administration, IT operations, or device management.
- Hands-on experience setting up and managing network systems and device/access controls at scale.
- Comfortable supporting employees across different teams and levels.
- Solid working knowledge of IP networking (routing, switching, VLANs, DNS, DHCP, VPNs) and can diagnose and resolve network issues.
- Strong troubleshooting and problem-solving skills.
- Enjoy building structure, documentation, and repeatable processes from scratch.
- Detail-oriented and security-conscious.
- Great at managing multiple requests and priorities without dropping the ball.
- Communicate clearly with both technical and non-technical stakeholders.
- Take ownership and enjoy keeping systems running smoothly.
Benefits
- Housing assistance
- Lunch allowance
- Comprehensive medical coverage
- MacBook for your work
- Opportunities for rapid career progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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