Senior Manager driving strategic planning and performance insights for The Cigna Group. Serving as a trusted advisor and operational partner to the SVP with a focus on analytical rigor.
About the role
- Zonal Manager overseeing strategy and operations for Chowdeck, an on-demand delivery service in Africa. Leading growth, operational excellence, and managing financial performance across the zone.
Responsibilities
- Define the growth roadmap for your zone in alignment with overall company strategy and objectives.
- Translate company-wide initiatives into zonal strategies adapted to local realities.
- Make final decisions on strategy, operations, financials, and risk management for your zone.
- Oversee daily logistics, deliveries, and service quality across the zone.
- Monitor and approve key performance metrics, including number of orders, active riders, daily active users (new vs. retained), delivery times, CSAT, and number of active vendors.
- Provide regular reports and actionable insights to HQ to influence company strategy.
- Lead recruitment strategy, performance reviews, and escalations for all agents and driver coordinators.
- Foster a high-performance culture, motivating and energizing your team.
- Mentor, coach, and provide continuous development opportunities for your team members.
- Build and maintain relationships with key vendors, resolving escalated issues.
- Own the zonal P&L, manage budgets, allocate resources effectively, and ensure profitable growth.
- Ensure compliance with all legal, regulatory, and safety requirements.
- Collaborate closely with the Assistant Zonal Manager, delegating execution, KPI tracking, daily reporting, onboarding, training, and operational oversight.
- Identify and mitigate operational risks, bottlenecks, and vendor or service challenges proactively.
- Drive operational efficiency and implement best practices to improve performance and scalability in the zone.
Requirements
- Have 5+ years’ management experience in E-commerce, Mobility, Logistics, Fintech, Banking, or other marketplace-driven industries.
- Hold a Master’s degree, MBA or equivalent degree in STEM (required).
- Have experience across at least two of the industries listed above.
- Are comfortable thinking on your feet, making decisions in ambiguity, and solving complex operational problems.
- Are a results-driven leader with a founder’s mindset.
- Can balance big-picture strategy with operational execution.
- Communicate effectively to inspire, align, and energize teams.
- Are commercially minded, data-driven, and able to measure success through KPIs.
- Are skilled at influencing stakeholders across different functions, including vendors and riders.
Benefits
- Full medical coverage
- MacBook Pro for your work
- Smart, kind colleagues invested in your growth
- Opportunities for rapid career progression
- Housing Assistance
- Lunch allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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