Zonal Manager overseeing strategy and operations for Chowdeck, an on-demand delivery service in Africa. Leading growth, operational excellence, and managing financial performance across the zone.
Responsibilities
Define the growth roadmap for your zone in alignment with overall company strategy and objectives.
Translate company-wide initiatives into zonal strategies adapted to local realities.
Make final decisions on strategy, operations, financials, and risk management for your zone.
Oversee daily logistics, deliveries, and service quality across the zone.
Monitor and approve key performance metrics, including number of orders, active riders, daily active users (new vs. retained), delivery times, CSAT, and number of active vendors.
Provide regular reports and actionable insights to HQ to influence company strategy.
Lead recruitment strategy, performance reviews, and escalations for all agents and driver coordinators.
Foster a high-performance culture, motivating and energizing your team.
Mentor, coach, and provide continuous development opportunities for your team members.
Build and maintain relationships with key vendors, resolving escalated issues.
Own the zonal P&L, manage budgets, allocate resources effectively, and ensure profitable growth.
Ensure compliance with all legal, regulatory, and safety requirements.
Collaborate closely with the Assistant Zonal Manager, delegating execution, KPI tracking, daily reporting, onboarding, training, and operational oversight.
Identify and mitigate operational risks, bottlenecks, and vendor or service challenges proactively.
Drive operational efficiency and implement best practices to improve performance and scalability in the zone.
Requirements
Have 5+ years’ management experience in E-commerce, Mobility, Logistics, Fintech, Banking, or other marketplace-driven industries.
Hold a Master’s degree, MBA or equivalent degree in STEM (required).
Have experience across at least two of the industries listed above.
Are comfortable thinking on your feet, making decisions in ambiguity, and solving complex operational problems.
Are a results-driven leader with a founder’s mindset.
Can balance big-picture strategy with operational execution.
Communicate effectively to inspire, align, and energize teams.
Are commercially minded, data-driven, and able to measure success through KPIs.
Are skilled at influencing stakeholders across different functions, including vendors and riders.
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