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About the role
- Account Manager at Chowdeck managing restaurant partner relationships and optimizing vendor performance across key metrics while ensuring customer satisfaction.
Responsibilities
- Serve as the primary contact for assigned restaurant partners.
- Build strong, long-term relationships with key decision-makers.
- Conduct regular check-ins (physical and virtual).
- Resolve operational and commercial issues promptly.
- Drive vendor GMV growth through menu optimization, promotions and discount strategies, upsell and cross-sell opportunities, and visibility campaigns.
- Monitor weekly/monthly sales performance and identify underperforming vendors.
- Implement turnaround plans.
- Monitor prep time, cancellation rate, and customer complaints.
- Ensure compliance with Chowdeck operational standards.
- Improve order acceptance rate and reduce downtime.
- Work closely with operations and support teams to resolve escalations.
- Analyze vendor performance data to generate actionable insights.
- Present periodic performance reports to vendors.
- Track KPIs including orders, GMV, revenue, conversion rate, rating, preparation time, and cancellation rate.
- Identify opportunities to onboard additional branches and drive adoption of new Chowdeck features and products.
- Support marketing activations and campaigns.
Requirements
- 2–4 years of experience in account management, sales, growth, or vendor management.
- Experience in food delivery, marketplaces, SaaS, or FMCG is a strong advantage.
- Strong analytical skills (comfortable with dashboards and performance metrics).
- Excellent negotiation and communication skills.
- Ability to manage multiple accounts simultaneously.
- Highly organized and execution-driven.
- Strong problem-solving mindset.
Benefits
- Competitive salary + performance-based incentives
- Opportunity to grow in a fast-scaling startup
- High ownership and autonomy
- Data-driven and performance-oriented culture
- MacBook Pro
- Smart, kind colleagues who’re invested in your growth
- Full medical coverage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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