Backoffice Mitarbeiterin im Kundenservice zur Unterstützung bei Kundenverwaltung und administrative Aufgaben. Gesucht in einem modernen Arbeitsumfeld mit Entwicklungsmöglichkeiten in Frankfurt am Main.
About the role
- Customer Support Representative resolving issues for Chowdeck's customers and vendors via multiple channels. Ensuring a positive and seamless experience with Chowdeck deliveries, including order management and support.
Responsibilities
- Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media
- Manage customer orders, including modifications, cancellations, and refunds
- Coordinate with relevant teams for timely resolution of requests
- Stay updated with app features, policies, and processes
- Contribute to a knowledge base
- Maintain high-quality standards in customer interactions
- Provide internal updates on insights from engagements
- Escalate order issues and liaise with partners to resolve
Requirements
- Honest
- Very fast learner
- Excellent writer fluent in English
- Intuitive and willing to gain knowledge
- Love to solve complex issues
- Patient and calm under pressure
- Clear and empathetic communicator
- Deep focus on customer satisfaction
- Flexible to work in shifts, including evenings, weekends, and holidays
Benefits
- Housing assistance
- Lunch allowance
- Comprehensive medical coverage
- MacBook Pro for your work
- Opportunities for rapid career progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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