Specialist I providing customer support and administration for Emerson in Mandaluyong City, Philippines. Act as an intermediary to meet customer information and support needs through excellent service.
About the role
- Customer Service Specialist handling mortgage loan inquiries via phone. Resolving customer issues while delivering accurate information and striving for first-call resolution.
Responsibilities
- Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
- Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
- Refer more complex or complicated calls to qualified team member.
- Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
- Track, follow-up and complete customer call backs to ensure inquiry resolution.
- Collect payments whenever necessary and appropriate.
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
- Knowledge of Fair Debt Collection Practices Act preferred.
- Knowledge of relevant and industry-specific computer software packages preferred.
- Basic negotiation skills.
- Ability to understand problems and to collaborate and explore alternative solutions.
- Ability to make decisions that have moderate impact on the immediate work unit.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
- Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
Requirements
- High school diploma or equivalent work experience.
- Customer service/call center experience preferred, but not required.
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
- Bi-Lingual (Spanish) skillset preferred.
- Hours Monday-Friday
Benefits
- Comprehensive healthcare plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Account Support Specialist managing enterprise accounts at Evermed. Providing high - quality customer support and communication for a SaaS company in medical education.
Provide proactive customer success support to educational clients through meetings, calls, and project management. Manage and expand a client portfolio while ensuring renewals and portfolio health.
Customer Service Agent engaging with the community and addressing inquiries at Broke+Schön. Responsible for solving issues via multiple communication channels in a hybrid work environment.
Materials Customer Service Analyst in Apodaca managing customer shipment tracking and EDI analysis. Requires 3+ years in the automotive industry and proficiency in English.
Estágio na área de Sucesso do Cliente na EPLAN. Acompanhando o uso de soluções e garantindo experiências positivas dos clientes.
Customer Service Representative managing assistance cases in a global medical services organization. Ensure efficient and compassionate service while collaborating with various teams to support clients.
Customer Service Representative assisting patients with hospital check - ins at Intermountain Bear River Hospital. Fast - paced role collecting patient information and addressing concerns.
Customer Service Representative assisting patients in registration at Intermountain Cassia Regional Hospital. Building trust and ensuring accurate information collection in a fast - paced environment.
Customer Service Representative assisting with patient registration at the hospital. Fast - paced environment requiring compassion and multi - tasking.