Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.
About the role
- Customer Service Advisor supporting applicants and Business Support Partners at Start Up Loans. Delivering positive customer experiences across various channels and resolving queries effectively.
Responsibilities
- Support applicants and Business Support Partners throughout their journey with Start Up Loans
- Deliver a positive and consistent customer experience across a multi-channel contact centre
- Respond to enquiries professionally and promptly via telephone, email, and webchat
- Work collaboratively with colleagues to meet service level agreements and personal performance targets
- Identify and resolve customer issues, including stage one complaints
- Establish root causes and work towards appropriate solutions
- Share feedback with the Customer Experience leadership team to help improve the customer journey
- Follow all internal and external risk, control and compliance requirements
- Maintain a reliable quality record
Requirements
- Professional telephone manner
- Clear communication skills, both verbal and written
- Ability to build rapport quickly
- Gather relevant information efficiently
- Understand customer needs
- Customer focused
- Ability to work independently as well as part of a team
- Capable of managing time effectively while prioritising tasks in line with business needs
- Attention to detail
- Sound judgement
- Practical, solution-focused approach when resolving customer queries
Benefits
- 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
- 15% employer pension contribution
- Flexible working
- Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
Manage customer onboarding and ensure success with JUPUS, a fast - growing Legal Tech company. Collaborate with clients and internal teams to optimize user experience and feedback.
Integrated Sales Support Rep in Las Vegas providing administrative sales and support to team. Coordinating schedules, managing documentation, and supporting reporting for the AT&T sales team.
Customer Experience Officer handling service and support for Tennis World Melbourne Park & Albert Reserve. Responsibilities include customer service, front of house management, and event support.
Customer Service Representative providing support across Hamilton branches for online banking and inquiries. Assisting customers with problem - solving and digital tool navigation while ensuring a great experience.
Customer Service Representative providing customer support and coordinating service for Trademasters. Handling inbound calls and scheduling technicians to ensure timely service delivery.
Account Manager responsible for customer accounts in vehicle finance, managing calls and finance agreements. Working in a hybrid setup with a focus on customer satisfaction and proactive engagement.
Customer Service Representative handling inbound calls and scheduling service appointments for a facility management company. Ensuring communication between customers, technicians, and management for operational efficiency.
Deployment Manager partnering with customers to drive adoption of digital capabilities and enhance business value. Collaborating with Corporate Account Managers for successful pilot and launch implementations.