Medical Assistant providing customer service in a diagnostic lab. Responsibilities include patient interaction, data management, and coordination with physicians.
About the role
- Customer Service Advisor supporting applicants and Business Support Partners at Start Up Loans. Delivering positive customer experiences across various channels and resolving queries effectively.
Responsibilities
- Support applicants and Business Support Partners throughout their journey with Start Up Loans
- Deliver a positive and consistent customer experience across a multi-channel contact centre
- Respond to enquiries professionally and promptly via telephone, email, and webchat
- Work collaboratively with colleagues to meet service level agreements and personal performance targets
- Identify and resolve customer issues, including stage one complaints
- Establish root causes and work towards appropriate solutions
- Share feedback with the Customer Experience leadership team to help improve the customer journey
- Follow all internal and external risk, control and compliance requirements
- Maintain a reliable quality record
Requirements
- Professional telephone manner
- Clear communication skills, both verbal and written
- Ability to build rapport quickly
- Gather relevant information efficiently
- Understand customer needs
- Customer focused
- Ability to work independently as well as part of a team
- Capable of managing time effectively while prioritising tasks in line with business needs
- Attention to detail
- Sound judgement
- Practical, solution-focused approach when resolving customer queries
Benefits
- 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
- 15% employer pension contribution
- Flexible working
- Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Support Executive providing first - line support via chat and email at Zinc. Ensuring user satisfaction through swift and efficient resolution of queries and issues.
Multilingual Customer Service Agent providing high - quality customer support across channels. Join a newly built team supporting international customers in Algarve, Portugal.
Customer Service & Back - Office support in a company specializing in sustainable textiles. Engaging in customer support, online shop management, and process improvement.
As a Bilingual Sales & Customer Service Advisor, engage Dutch and English speaking customers. Provide support and sales assistance in a hybrid work model.
Customer Service Representative for Brunswick providing technical support and customer service for marine brands. Supporting dealers and customers to enhance the overall customer experience with Navan and Sea Ray products.
Customer service representative supporting primarily veterinary clients via phone and assisting with order management. Providing coordination for returns and customer care support in a hybrid role.
Telesales - Manager in veterinary customer service support handling customer inquiries and feedback. Joining a dynamic team at WDT ensuring high - quality service for veterinary practices.
Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
Customer Support for Pulsz Bingo product providing player assistance via email and live chat. Responsibilities include troubleshooting, moderating chat, and ensuring player engagement.