Medical Assistant providing customer service in a diagnostic lab. Responsibilities include patient interaction, data management, and coordination with physicians.
About the role
- Senior Specialist in Customer Service managing order processing for nominated accounts in a diverse role. Engaging with various stakeholders and ensuring customer satisfaction through effective order management.
Responsibilities
- Ensure timely and accurate order entry and release of orders for processing
- Review of order book to ensure customer requested delivery is achieved
- Provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services
- Timely preparation of export documents and L/C negotiation
- Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs
- Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing
- Support business on delivery of sales and financial targets and objectives
- Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
- Work towards both independent and team KPI’s to improve business standards, service levels and financial results
- Contribute to the development of business improvement opportunities wherever possible
- Develop and review reports relating to order book KPI’s and transactional activities of the team
- Coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
- Manage adhoc projects and reports initiatives as required by the Line Manager
- Ensure self-development plan alongside MYBEST initiatives as set by the business
Requirements
- University degree in Business and administration, Supply Chain or Logistics
- Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics
- Language skills: English mandatory local language an added-on advantage
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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