Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
About the role
- Werkstudent in Customer Success Management at ATOSS Software SE. Gaining practical experience while supporting the team in customer relations and communication.
Responsibilities
- Create compelling presentations, datasheets and customer materials using MS Office to effectively communicate our solutions
- Support the team in preparing and following up on meetings with internal stakeholders and customers to ensure clear communication and alignment
- Maintain and update data in Salesforce to ensure accuracy and availability for the team
- Perform analyses and create visually appealing charts and graphics to present insights and trends to the team and customers
- Prepare and document content using Confluence wiki software to support knowledge sharing and documentation
Requirements
- You are currently enrolled in a full-time Master's program
- Strong interest in, or initial experience with, Customer Success, product marketing, or product management
- Excellent communication skills in German and English
- Confident user of MS Office, especially PowerPoint, with the ability to create professional and impactful presentations
- Team player with a confident manner and strong interpersonal skills — able to engage and persuade colleagues and customers alike
Benefits
- An exciting opportunity to gain practical experience in Customer Success
- Potential for a future permanent position with our company
- Hybrid work model (50% remote, 50% on-site)
- Flexible weekly working hours that are compatible with your studies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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