Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
About the role
- VP of Customer Success at Amperity driving customer satisfaction and retention through a high-performing team. Leading customer onboarding and success while collaborating cross-functionally with key stakeholders.
Responsibilities
- Lead our customer success organization
- Drive customer satisfaction, retention, and growth through a high-performing team
- Ensure customers realize maximum value from our platform and services
- Oversee the customer onboarding journey
- Collaborate with Product, Sales, and Support teams to align success strategies
Requirements
- 15+ years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment
- Proven ability managing a portfolio of large, enterprise-level clients
- Experience maintaining and growing relationships within customer accounts, particularly with executive management in Marketing and IT
- Strong client focus and relationship-management skills
- Ability to travel as needed, approximately 50%
Benefits
- 100% employee healthcare coverage
- Transportation subsidies
- Comfortable work environment with plenty of snacks
- Employee experience perks like events and activities, both in-person and remote
- Self-managed PTO
- Flexibility to do your best work
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Success leader at SafetyCulture developing high - performing SaaS teams across EMEA. Focusing on strategic customer outcomes, retention, and sustainable business impact in fast - moving environments.
Customer Success leader with a focus on building and scaling high - performing SaaS teams across EMEA. Collaborating closely with Sales and Product teams to drive customer value and retention.
Customer Success Manager responsible for developing relationships with customers at dLocal, a fintech firm. Collaborating cross - functionally and leveraging customer insights to achieve success.
Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.
Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.
Consultant(e) CRM & Marketing Automation pour VO2 Group, travaillant sur des stratégies relationnelles performantes. Expérience comptant avec Grands Comptes dans les secteurs Luxe, Retail et Cosmétique.
Vice President driving customer success initiatives for Behaviorally, a leader in digital shopper marketing. Leading accounts and strategic direction with impact in shopper insights.
Director of Customer Success at Behaviorally, guiding senior clients and managing high - value accounts. Leading strategies on shopper insights to drive growth in the packaging industry.
Senior Client Success Manager at Collinson driving client engagement and product adoption in the travel ecosystem. Collaborating across teams to optimize product strategy and client satisfaction.