Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.
About the role
- VP of Customer Success at Amperity driving customer satisfaction and retention through a high-performing team. Leading customer onboarding and success while collaborating cross-functionally with key stakeholders.
Responsibilities
- Lead our customer success organization
- Drive customer satisfaction, retention, and growth through a high-performing team
- Ensure customers realize maximum value from our platform and services
- Oversee the customer onboarding journey
- Collaborate with Product, Sales, and Support teams to align success strategies
Requirements
- 15+ years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment
- Proven ability managing a portfolio of large, enterprise-level clients
- Experience maintaining and growing relationships within customer accounts, particularly with executive management in Marketing and IT
- Strong client focus and relationship-management skills
- Ability to travel as needed, approximately 50%
Benefits
- 100% employee healthcare coverage
- Transportation subsidies
- Comfortable work environment with plenty of snacks
- Employee experience perks like events and activities, both in-person and remote
- Self-managed PTO
- Flexibility to do your best work
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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