VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
About the role
- Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
Responsibilities
- Dive deep into the future business landscape using the lens' of emerging technologies and next-gen trends to develop thoughtful, forward-looking hypotheses on the future of commerce
- Create future-focused narratives to increase Mastercard's visibility as an innovative technology company and strategic partner with key external stakeholders, including analysts, customers, investors, and partners
- Lead the development of technical prototypes and concepts to explore these emerging spaces and transition successful concepts to the Innovation portfolio and product groups using the Studio framework
- Partner with IMC to identify opportunities to amplify content via partners, influencers, proprietary events, speaking engagements, and social media
- Lead the Mastercard Experience Centers, our engagement platform for immersing customers, partners, and employees in our evolving innovation story. Host over 10,000 customer visits annually and generate or support significant commercial opportunities while enhancing our stakeholders’ perceptions of Mastercard as an Innovator
- Deliver presentations on future of commerce and relevant technical trends at key client and industry events
- Lead and inspire a geographically distributed team including regional team leads, ensuring alignment with Mastercard’s global innovation strategy balancing regional nuances. Foster a collaborative environment that bridges regional insights with global impact.
- Serve as a steward of the Foundry brand, positioning it as Mastercard’s flagship innovation center. Amplify its visibility internally and externally through storytelling, thought leadership, and strategic partnerships. Ensure consistent messaging and value articulation across all regions.
- Cultivate a high-performing, inclusive culture that attracts, retains, and develops top talent and builds a strong leadership bench.
Requirements
- 15+ years of experience with technology-driven innovation programs, content creation, thought leadership, and strategic communications
- Exceptional visionary and concept development skills
- Demonstrated ability to communicate complex ideas clearly and compellingly
- Excellent written and verbal communication skills, with a portfolio of writing experience on emerging technologies and trends
- Experience collaborating with designers and developers to build experiential concepts and demos
- Comfort with sales metrics and targets
- Can design and track metrics & benchmarking
- Highly organized and able to manage multiple priorities
- Self-motivated with a track record of delivering success while operating within a fast-paced team environment
- Strong people leader with the ability to build highly motivated and successful teams.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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