Customer Care Agent for NewCo Communications, handling customer inquiries in a hybrid role. Providing accurate information and support while collaborating with colleagues for optimal service.
About the role
- Support Specialist ensuring effective support for digital mental health products across multiple platforms. Engaging with users to troubleshoot and resolve technical queries in a hybrid work environment.
Responsibilities
- Looking after LIT’s support mailboxes for internal and external users
- Resolving and prioritising the resolution of queries based on company SLAs
- Liaising cross-functionally to aid resolution of queries and escalating accordingly
- Promoting rules, auto-responses, and notifications to aid resolution
- Supporting the ongoing Zendesk integration of LIT’s support mailboxes
- Championing Zendesk solutions to optimize workflow, improve SLAs, and centralise support queries
- Creating and updating documentation regarding mailbox support, Zendesk integration, and Jira integration Troubleshooting and resolving issues related to Zendesk configurations, workflows, and integrations
- Providing technical guidance and support to other team members on Zendesk-related projects
- Assist as a “Zendesk Administrator”, including configuration of automated replies, Jira dev ticket integration, and Zendesk rolesStay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation
Requirements
- 2-3 years’ experience providing technical support or customer-focused service support
- Desire to resolve or aid the resolution of queries within strict SLAs, prioritising and escalating based on user and service risk, company SLA, and cross-functional dependency
- Excellent verbal and written communication skills that care for our users and build confidence in our products
- Eagerness to provide local-level support, no matter who or where the query originated
- Working knowledge and experience of Zendesk
- Experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations
- Experience in healthcare, health tech or consumer wellbeing products
- Experience working with workplace wellbeing and EAP products
- Familiarity with Atlassian Jira, Confluence product management suite
- Experience with the release cycle of digital apps through app stores
- Understanding of client/server based digital app deployment
- Experience working with remote development teams and Agile development
Benefits
- The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Join Printed.com, a leading online print shop, as a Customer Service Representative in Cramlington. Foster growth and advancement within a passionate team dedicated to customer satisfaction.
Research Support Specialist recruiting and retaining study subjects while managing research data and ensuring compliance with regulations at a research institution.
Customer Support Specialist delivering empathetic veterinary diagnostic support via customer calls and managing inquiries for Antech. Providing excellent service and relationship building in veterinary diagnostics.
Wells Fargo seeks a Customer Service Representative to manage inquiries regarding financial services and products. Requires 2+ years experience in customer service within a financial context.
Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
Customer Account Specialist responsible for customer service and order management in manufacturing. Collaborating with sales and ensuring timely order processing and communication.
Customer Service Representative providing essential support for clients at Mygrant Glass. Handling orders, payments, and customer inquiries with professionalism and accuracy.
Operations Support Specialist supporting veterinary care centers in a dynamic travel - intensive role. Ensuring operational excellence and compassionate care while driving company van along set routes.
Customer Service Manager at City Brewing Company, overseeing all aspects of customer account management and leading the Customer Service department. Ensures high service levels and effective communication.