Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
About the role
- Customer Service Manager at City Brewing Company, overseeing all aspects of customer account management and leading the Customer Service department. Ensures high service levels and effective communication.
Responsibilities
- Lead and develop the Customer Service team, including the Assistant Customer Service Manager and Account Coordinators, to ensure effective execution of order processing and customer communication.
- Manage hiring, training, performance development, and career growth for all customer service staff.
- Act as the primary escalation point for customer issues and oversee resolution of complex or high-impact matters.
- Lead efforts to improve customer service processes, including automation, systems integration, and documentation standardization.
- Collaborate with Production Scheduling, Business Development, Warehouse, and other departments to ensure alignment of customer expectations with operational capabilities.
- Represent Customer Service department in cross-functional meetings, projects, and strategic initiatives.
- Analyze service performance metrics, customer feedback, and internal processes to identify opportunities for improvement and implement solutions.
- Oversee customer onboarding, including setup of new accounts and wholesalers, ensuring proper documentation, data entry, and communication across teams.
- Ensure inventory monitoring, aged product tracking, and order fulfillment processes are managed effectively and in line with customer requirements.
- Foster a team culture focused on communication, accountability, continuous improvement, and customer advocacy.
Requirements
- 8–10 years of experience in customer service, supply chain, or manufacturing, with a minimum of 3–5 years in a leadership or management role
- Strong understanding of order-to-cash processes, inventory control, warehousing, and transportation
- Proven ability to lead teams, coach employees, and develop high-performing work environments
- Excellent problem-solving, interpersonal, and communication skills for working across all levels of the organization and with customers
- Demonstrated ability to manage cross-functional projects and continuous improvement initiatives
- Proficiency in ERP systems and reporting tools; strong skills in Microsoft Excel, Outlook, and other analytical tools
- Experience in contract manufacturing or beverage/alcohol industry strongly preferred
- Familiarity with TTB regulations and international shipping documentation a plus
- Highly organized with attention to detail and ability to manage multiple priorities simultaneously
- Must be willing to perform tasks listed in other pay grade job descriptions as required
- Ability to work after-hours or weekends on an as needed basis
Benefits
- City Brewing Company is an Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Account Specialist responsible for customer service and order management in manufacturing. Collaborating with sales and ensuring timely order processing and communication.
Customer Service Representative providing essential support for clients at Mygrant Glass. Handling orders, payments, and customer inquiries with professionalism and accuracy.
Operations Support Specialist supporting veterinary care centers in a dynamic travel - intensive role. Ensuring operational excellence and compassionate care while driving company van along set routes.
Fuel Attendant responsible for customer service and fueling operations at the station. Ensuring safety, cleanliness, and efficient service while following operational standards.
Fuel Attendant providing customer service and maintaining a clean and safe fueling environment. Ensuring compliance with safety protocols while assisting customers with their fueling needs.
Commercial Customer Support Representative at team.blue. Answering inquiries and advising on products while helping customers optimize their experience.
Customer Service Representative at BancFirst, seeking candidates for long term employment. Responsibilities include opening accounts and providing exceptional customer service at the Collinsville branch.
Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
Sales Support Specialist managing administrative duties and patient benefit investigations at BioPlus Specialty Pharmacy. Assisting physician offices and maintaining documentation for medication delivery processes.