Relationship Manager for Business Cards & Payments focused on small and mid - sized businesses. Engage local businesses to create long - term relationships and drive financial solutions in a designated territory.
About the role
- Strategic Account Manager responsible for post-sales relationships and revenue maximization at a fintech company. Driving adoption, expansion, and retention through strategic account management.
Responsibilities
- Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.
- Drive expansion revenue through strategic upselling, cross-selling new products (Virtual Accounts, additional BINs), and geographic expansion opportunities.
- Lead end-to-end contract negotiations, renewals, and commercial discussions - structuring MSAs, pricing models, and multi-year agreements aligned to customer value
- Serve as a trusted advisor to C-level executives, developing deep understanding of their business models, KPIs, and strategic initiatives.
- Monitor portfolio health and performance through predictive revenue modeling, KPI dashboards, and executive QBRs that track account growth trajectories and identify expansion opportunities.
- Anticipate customer needs, surface risks early, and guide accounts through scaling into new markets, products, and geographies.
- Act as the voice of the customer to Product teams, influencing roadmap priorities based on revenue impact and strategic account needs.
- Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health.
Requirements
- 5–8+ years in Strategic Account Management, Enterprise Sales, or Customer Success leadership roles within fintech, payments, banking-as-a-service, or embedded finance
- Proven track record of commercial success: Demonstrated history of exceeding revenue targets, with experience managing $10M+ portfolios
- Strong negotiation skills with hands-on experience structuring complex commercial agreements, pricing models, and multi-year contracts
- Payments & fintech fluency issuing/acquiring, card authorization & settlement, chargebacks, KYC/AML, compliance, and basics of stablecoins/crypto.
- Technical comfort working with APIs, and dashboards; you can partner with solution engineers when needed.
- Clear writer/speaker who builds trust from user ops to the C-suite.
- Bias to action, organized, resourceful, and excellent at running multiple workstreams to deadlines.
Benefits
- Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
- 401(k) with matching: Invest in your future, just like we’re investing in ours.
- Ownership that matters: Every team member gets equity because we believe in building together.
- Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
- Unlimited PTO: Because time to rest and reset is just as important as time to ship.
- Product-first perks: Monthly budget to test our cards and features like a real user.
- Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
- Home office setup: One-time stipend to create a space that works for you.
- Team connection: Frequent company events, team dinners, and offsites to stay connected.
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