Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.
Drive expansion revenue through strategic upselling, cross-selling new products (Virtual Accounts, additional BINs), and geographic expansion opportunities.
Lead end-to-end contract negotiations, renewals, and commercial discussions - structuring MSAs, pricing models, and multi-year agreements aligned to customer value
Serve as a trusted advisor to C-level executives, developing deep understanding of their business models, KPIs, and strategic initiatives.
Monitor portfolio health and performance through predictive revenue modeling, KPI dashboards, and executive QBRs that track account growth trajectories and identify expansion opportunities.
Anticipate customer needs, surface risks early, and guide accounts through scaling into new markets, products, and geographies.
Act as the voice of the customer to Product teams, influencing roadmap priorities based on revenue impact and strategic account needs.
Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health.
Requirements
5–8+ years in Strategic Account Management, Enterprise Sales, or Customer Success leadership roles within fintech, payments, banking-as-a-service, or embedded finance
Proven track record of commercial success: Demonstrated history of exceeding revenue targets, with experience managing $10M+ portfolios
Strong negotiation skills with hands-on experience structuring complex commercial agreements, pricing models, and multi-year contracts
Payments & fintech fluency issuing/acquiring, card authorization & settlement, chargebacks, KYC/AML, compliance, and basics of stablecoins/crypto.
Technical comfort working with APIs, and dashboards; you can partner with solution engineers when needed.
Clear writer/speaker who builds trust from user ops to the C-suite.
Bias to action, organized, resourceful, and excellent at running multiple workstreams to deadlines.
Benefits
Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
401(k) with matching: Invest in your future, just like we’re investing in ours.
Ownership that matters: Every team member gets equity because we believe in building together.
Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
Unlimited PTO: Because time to rest and reset is just as important as time to ship.
Product-first perks: Monthly budget to test our cards and features like a real user.
Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
Home office setup: One-time stipend to create a space that works for you.
Team connection: Frequent company events, team dinners, and offsites to stay connected.
Senior Strategic Account Manager building strong relationships with key dealer partners at Motorway. Helping drive their growth using Motorway's innovative products and services in a fast - paced environment.
Account Manager Junior at Liebherr supporting business development for mining clients in Santiago. Responsibilities include negotiating with clients and developing effective business strategies.
Sales Manager managing existing client relationships and prospecting new business for Raízen in Petrolina/PE. Focus on commercial strategies and client success.
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
Value Account Manager responsible for managing sales growth in assigned accounts at Coca - Cola Consolidated. Building customer relationships and executing commercial strategies to meet business objectives.
Account Manager Relief managing beverage orders for established distributors and retailers in NH. Working to grow profitability by analyzing customer needs and enhancing product displays and inventory levels.
Account Manager managing customer relationships and increasing business through sales at Liberty Coca - Cola. Responsible for executing sales calls and maintaining inventory in designated territory.
Supplier Partnership Specialist managing supplier marketing plans at Pets at Home. Collaborating with internal teams to negotiate, implement, and review marketing initiatives aligned with business goals.
Account Manager managing B2B relationships and supporting clients in the iGaming sector. Collaborating with internal teams to enhance client experiences and driving performance metrics.
Key Account Manager responsible for managing important client relationships and driving business success at Trust Control. Essential role in ensuring client satisfaction and identifying needs.