Hybrid Strategic Account Manager

Posted last month

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About the role

  • Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.
  • Drive expansion revenue through strategic upselling, cross-selling new products (Virtual Accounts, additional BINs), and geographic expansion opportunities.
  • Lead end-to-end contract negotiations, renewals, and commercial discussions - structuring MSAs, pricing models, and multi-year agreements aligned to customer value
  • Serve as a trusted advisor to C-level executives, developing deep understanding of their business models, KPIs, and strategic initiatives.
  • Monitor portfolio health and performance through predictive revenue modeling, KPI dashboards, and executive QBRs that track account growth trajectories and identify expansion opportunities.
  • Anticipate customer needs, surface risks early, and guide accounts through scaling into new markets, products, and geographies.
  • Act as the voice of the customer to Product teams, influencing roadmap priorities based on revenue impact and strategic account needs.
  • Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health.

Requirements

  • 5–8+ years in Strategic Account Management, Enterprise Sales, or Customer Success leadership roles within fintech, payments, banking-as-a-service, or embedded finance
  • Proven track record of commercial success: Demonstrated history of exceeding revenue targets, with experience managing $10M+ portfolios
  • Strong negotiation skills with hands-on experience structuring complex commercial agreements, pricing models, and multi-year contracts
  • Payments & fintech fluency issuing/acquiring, card authorization & settlement, chargebacks, KYC/AML, compliance, and basics of stablecoins/crypto.
  • Technical comfort working with APIs, and dashboards; you can partner with solution engineers when needed.
  • Clear writer/speaker who builds trust from user ops to the C-suite.
  • Bias to action, organized, resourceful, and excellent at running multiple workstreams to deadlines.

Benefits

  • Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
  • 401(k) with matching: Invest in your future, just like we’re investing in ours.
  • Ownership that matters: Every team member gets equity because we believe in building together.
  • Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
  • Unlimited PTO: Because time to rest and reset is just as important as time to ship.
  • Product-first perks: Monthly budget to test our cards and features like a real user.
  • Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
  • Home office setup: One-time stipend to create a space that works for you.
  • Team connection: Frequent company events, team dinners, and offsites to stay connected.

Job title

Strategic Account Manager

Job type

Experience level

Mid levelSenior

Salary

$100,000 - $210,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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