Sales & Account Manager at CHEP managing customer relationships and driving business development. Focus on account management, customer acquisition, and market analysis in a hybrid environment.
Responsibilities
Support and advise existing customers, and coordinate proper order processing with the inside sales team and other departments on all customer matters
Identify and analyze potential opportunities for business expansion (managed via Bluesheet) with existing customers in your portfolio
Independently pursue and implement business expansion opportunities with existing customers in your portfolio
Contact qualified leads for new customer acquisition, and independently acquire new customers at trade shows, through networks, etc.
Conduct revenue and volume planning for the existing business of assigned customers as well as for anticipated new business in cooperation with the customer
Continuously track planned sales and volume figures for assigned customers and actively manage this information (immediate information sharing, development of countermeasures if necessary, etc.)
Continuously review existing customer relationships (processes, inventory levels, dwell times, pricing) as part of profitability and contract control, and identify and implement optimization opportunities
Plan and conduct regular inventories at existing customer sites
Responsible for maintaining all customer-specific data in existing systems and collecting customer- and division-relevant information for market analyses
Monitor the market, including competitor activity
Develop customer retention strategies in the interest of CHEP
Participate in projects (occasionally, nationally and internationally)
Requirements
Successfully completed commercial/business vocational training (or equivalent)
At least two years of field sales experience, preferably in sales/customer service for logistics services
Good PC skills (MS Office; preferably also SAP; internet research)
Strong communication skills and an outgoing personality
Analytical thinking and quick comprehension
High resilience and flexibility in a constantly changing environment
Ability to work in a team
Confident and professional demeanor when dealing with business partners
Strong self-management and the ability to work independently without direct supervision
Basic understanding of business and financial principles
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