Sales Support Specialist supporting Civica’s Revenue Operations. Focused on managing sales processes, customer interactions, and data accuracy for enhanced revenue performance.
About the role
- Senior Revenue Operations Manager supporting the Revenue Operations team at Patsnap. Responsible for aiding decision making across various departments through data analysis and reporting.
Responsibilities
- Support the Account Management, Marketing, Product & Product Marketing Teams by creating Dashboards/Reports from Salesforce to aid decision making
- Review/improve all RevOps processes that impact Account Management, Marketing, Product & Product Marketing Teams by simplifying documents and always looking to find a better way
- Send out regular information to the Senior Management team which includes daily tracking of performance, monthly review of attainment rates etc
- Own the Marketing leads going into Salesforce – checking/reviewing on the follow-up of leads, any processes that need to be revisited
- Act as the primary owner as questions from the organisation come into the RevOps Team – review/answer/distribute/escalate as appropriate
- Act as a back-up for urgent client set-up in our systems and urgent internal requests for access to our tech stack
- Support with any other projects or data analysis as requested by your manager
Requirements
- 5 years + experience at a SaaS company
- Previous use of Salesforce, able to create dashboards & reports
- Use of Outreach, Gong, ZoomInfo, Sales Nav would be advantageous
- Organised – manage the incoming questions to Revenue Operations to either answer, delegate or escalate
- Chair Meetings and follow-up on action points
- Work across many parts of the organisation, including with Teams in China, Singapore & Japan
- Hands-on with great attention to detail
- Open-minded – willing to learn and take on new challenges as the tech landscape is constantly changing
Benefits
- 25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)
- 2 company paid volunteering days
- Eyecare voucher scheme
- Private healthcare with Bupa Healthcare
- Private pension with Scottish Widows
- Parental leave policies
- Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can.
- WFH stipend
- Cycle To Work scheme
- Life Assurance
- Payroll giving
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