Hybrid Sales Support Specialist – Revenue Operations

at Civica US

• Job title: Sales Support Specialist – Revenue Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Sales Support Specialist supporting Civica’s Revenue Operations. Focused on managing sales processes, customer interactions, and data accuracy for enhanced revenue performance.

Responsibilities

• Deliver responsive, professional customer support, managing enquiries, resolving issues promptly and maintaining a consistent, positive customer experience.
• Process and coordinate sales orders accurately, ensuring correct documentation, smooth workflow and effective collaboration with finance, delivery and customer success teams.
• Maintain high‑quality CRM data, keeping customer records, opportunities and activity logs up to date while supporting data integrity and reporting accuracy.
• Provide comprehensive sales coordination, including scheduling, proposal and contract preparation, tender support and timely administration across new business and renewals.
• Support sales performance through reporting and pipeline activity, preparing dashboards, tracking key metrics, identifying leads and contributing to cross‑functional alignment and process improvement.

Requirements

• Experience in sales support, sales operations or revenue operations, with a solid understanding of B2B sales cycles, funnel metrics and supporting sales teams.
• Highly organised and detail‑focused, able to manage multiple priorities while maintaining accuracy in documentation, data and processes.
• Strong communicator and collaborator, confident working across departments and providing clear written and verbal communication.
• Proficient with CRM and sales productivity tools, including Salesforce, Dynamics, HubSpot or similar, with strong analytical skills and confidence working with data.
• Customer‑focused mindset, able to deliver excellent service while supporting lead generation, pipeline development and smooth operational workflows

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.